IAM IT Operation and Service Manager - Digital Campus

The role covers the technical and functional management of Access and Identity products such as F5, PingID, PingFederate, PKI, and password managers. Typical duties include, * Execute ITIL-based support processes, including incident, problem, change, configuration and event management.

• Analyze error messages, diagnose system failures and perform corrective actions, escalating to L3 teams and vendors when required.
• Conduct daily checks, troubleshoot issues and drive continuous improvement of known processes.
• Cover all operational activities for the restricted perimeter.

Technical Support & Operations Management

• Serve as technical backup for the F5 and Access Product Managers.
• Lead or perform change executions on Access Products in collaboration with external administrators.

Automation

• Develop and maintain scripts to automate recurring tasks.
• Monitor automated processes, notify when issues arise and resolve automation incidents.

Reporting & CyberIAM

• Monitor system logs and alerts, investigate and respond to potential security incidents.
• Handle daily requests and troubleshoot the Analytics Dashboard for the Customer Center and Mother Company.
• Communicate improvements, updates and obsolescence management of products to the local IT teams in Customer Centers.

• Master's degree level (or equivalent) in Information Technology, Cybersecurity or a related field.
• 0 to 3 years of experience as an IT Operator or Systems/Network Administrator, preferably in Identity and Access Management.
• Knowledge of the ITIL framework; ServiceNow experience is a plus.
• Understanding of modern authentication and authorization concepts and protocols (SAML, OIDC, OAuth2, RADIUS, MFA).
• Basic understanding of networking and application delivery concepts (F5 BIG-IP: VIPs, Pools, SNAT, SSL/TLS certificate management, HTTP traffic analysis).
• Proficiency in scripting and automation languages (PowerShell, Python, Bash, Ansible) and familiarity with Java syntax for OGNL expressions.
• Self-driven, motivated, continually learning, and creative.
• Ability to work autonomously and as a strong team player.
• Strong written and verbal communication skills.
• Team spirit and demonstrable service orientation and accountability.
• Problem-solving and troubleshooting skills, able to analyze complex issues and provide effective solutions.
• Fluent English; knowledge of French is a plus., This job requires an awareness of potential compliance risks and a commitment to act with integrity, forming the foundation of the Company's success, reputation and sustainable growth.

• Approximately 35 vacation and additional day-off days per year.
• Competitive salary.
• Hybrid working model with flexible arrangements to support innovation and balance.
• Collective transport services based on the working calendar and location.
• Life and health insurance, employee stock options, retirement plan, and study grants.
• On-site facilities including free canteen, kindergarten, and medical office.
• Opportunities for social and corporate social responsibility initiatives.
• Excellent upskilling opportunities and development prospects within a multicultural environment.
• Access to special rates on products and benefits.