Support Engineer II (Dev & AI Tech Enthusiast

Application Support Engineer II (Dev & AI Tech Enthusiast) We are looking for an Application Support Engineer II with a developer's mindset and a passion for AI-driven efficiency-someone who looks at a Tier-2 bug and wants to read the source code to understand why it broke. Based in our Valencia hub, you will act as the crucial technical bridge between our internal operations and core Engineering squads. Responsibilities - Deep-Dive Troubleshooting: triage and resolve Tier-2 internal application bugs by analyzing code behavior, system logs, and data flows. - Bridge to Core Engineering: work hand-in-hand with core backend/frontend squads; isolate Tier-3 bugs, assist in database structural changes, and deploy toolsets that keep our global platform stable. - AI & Automation First: lean on your tech curiosity and AI-driven tools (e.g., AI coding assistants, LLMs) to automate workflows, build scripts, and optimize our support infrastructure. - Architect Documentation: translate complex system behaviors into clean, technical documentation for Tier-1 teams and internal alignment. Qualifications - 1 to 5 years with a background in software development, technical application support, or a strong programming foundation (Junior Developer profiles are highly welcome). - Developer Mindset: can read code, understand logic, and navigate databases. - Tech Stack: our ecosystem runs on Ruby on Rails, Java, and React, backed by MySQL, MongoDB, Redis, and RabbitMQ. - AI Curiosity: actively experiment with AI tools, prompts, or automation scripts to supercharge efficiency and solve technical puzzles faster. - Communication: fluent in English. - Bonus: previous experience in FinTech, the payments industry, or handling database structural changes. Benefits - Employee Stock Purchase Plan (ESPP) - Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media - Dynamic & Global Team (we have been collaborating virtually for years) - Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates - Be a meaningful part in our success - every FlyMate makes an impact - Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days - Work From Home Stipend - Great Talent & Development Programs (Managers Taking Flight - for new or aspiring managers) Flywire is an equal opportunity employer.