Spanish Payroll Specialist (With Sap) (Cequeliños)

SummaryThe Payroll Specialist is responsible for engaging and coordinating the team in all day-to-day service activities.You will ensure that the team is properly resourced, trained, and skilled to enable deliverables to be met timely and accurately using the agreed-upon standards.You are responsible for the adherence of all applicable internal standard processes, and act as a listening point to anticipate, prevent, and manage any staffing issues.You will need to perform active management, understand the levels of progress and specific needs for each individual while recognizing how the team fits into the larger delivery picture.As the Service Manager you are expected to display decision?making skills that support all company and service policies while maintaining a professional environment for all team members.Si le interesa solicitar este empleo, por favor, asegúrese de cumplir los siguientes requisitos que se enumeran a continuación.Main ResponsibilitiesSupports the associates and specialists enabling them to independently work from end to end, by monitoring, organizing and coordinating the resolution of any blocking issuesEffectively manage and monitor ticket queues using the appropriate BI tools to ensure tickets are handled per the defined timelines, correct categorization, do not exceed expected thresholds and are processed per defined quality standardsCoordinate training on ticket management as neededEffectively monitor and track all client SLAs using the appropriate BI tools to ensure adherence to reporting calendar and standard processes; if SLA are not being met, root cause and action plan to be collected and followed-upAbility to utilize the hrX suite of tools as it relates to the scope of their teamUndertake, support and manage a Root Cause Analysis (RCA) when an issue occurs resulting in a client escalation ensuring that mitigating actions are implementedSupport the detection of deviations from the contractually defined standard scope of service and calendar ensuring the Change Request process and the Defective Input process is followedUnderstand global standard processes as well as contractual scope of service for their teamDetect and solve possible inefficiencies in processesTo support Specialist activities for specific accounts when the need arisesStrong ability to coach, develop action plans, which maximize performance, and provide effective feedback and share business updates as appropriateSupport the recruitment, induction, onboarding, training, moves, contract changes and exiting processes, ensuring these standards and followed are properly trackedManage accesses on all applicable systems for their team and support on logistical issuesEnsure compliant use of all systems and Company propertiesPerform performance review for their team in collaboration with the Operation ManagerSupport and manage the team to ensure SOC complianceEnsure the team understands and follows the Defined Work Instructions (DWIs) and other process documentation.Monitor the periodic review of DWIs and ensure that DWIs are completed, stored as per standards, and up to dateManage TRS and all time-related standard processes for their team: back-ups, shifts, holiday coverage, absences, presence in trainings, overtime, work at home, etc.Based on the standard process requirements, inform/consult with the Operation ManagerManage schedule adherence, team productivity, capacity and utilizationAbility to recognize and deal appropriately with sensitive and confidential informationSupport and adhere to all security compliance procedures while managing security incidents as per the defined processSupport technical issue coordination and resolutionMaintain a professional environment; correct behaviours and enforce the use of business etiquetteWork in very strict, positive and versátil collaboration with the Operation ManagerLiaise and collaborate with other departments as appropriate, including QA, Service Readiness, AS, receptionParticipates in other projects and activities compatible with own skills as needed and assignedRequired ExperienceProfessional /Job ExperienceStrong knowledge of MS Office tools such as Excel, Word, and PowerPointFlexibility to support a global and fast paced environmentAttention to detailExcellent written and verbal skillsSelf?motivated and a willingness to learnAbility to collaborate and work in a team environment, as well as independently while adhering to processes and proceduresEducation and TrainingEssentialBA/BS in a business?related field such as accounting, Human Resources or Business or equivalent combination of education & experience2?3 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environmentHRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferredDesirableExperience working with HR and payroll dataExperience managing a teamBenefitsHealth coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and moreCompetitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organizationAll offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role, including identity, education, employment, and in some cases criminal history verification, checks against global watchlists, credit reports, and/or drug testing.You'll be informed of the specific checks applicable to your role and location during the recruitment process.Our Commitment to Diversity and InclusionStrada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics.We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices.Applicants may request a reasonable accommodation by contacting their recruiter.xqbhyrx Authorization to work in the Employing CountryTo be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.#J-*****-Ljbffr

detailExcellent written and verbal skillsSelf?motivated and a willingness to learnAbility to collaborate and work in a team environment, as well as independently while adhering to processes and proceduresEducation and TrainingEssentialBA/BS in a business?related field such as accounting, Human Resources or Business or equivalent combination of education & experience2?3 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environmentHRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferredDesirableExperience working with HR and payroll dataExperience managing a teamBenefitsHealth coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and moreCompetitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organizationAll offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role, including identity, education, employment, and in some cases criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You'll be informed of the specific checks applicable to your role and location during the recruitment process.Our Commitment to Diversity and InclusionStrada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter. xqbhyrx Authorization to work in the Employing CountryTo be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada. #J-*****-Ljbffr