Senior Technical Support Engineer

Shape Tomorrow's Cloud-Lead Critical Support for a Global Technology EcosystemDesplácese hacia abajo para ver todos los requisitos del puesto y las responsabilidades que pueden esperar los candidatos seleccionados.About Ingram MicroIngram Micro powers the global IT ecosystem-connecting technology vendors, partners, and businesses to unlock the full promise of innovation.With operations reaching over 90% of the world's population and our digital platform, Ingram Micro XvantageTM, we enable smarter, faster, and more scalable ways to do business.About the TeamThe Unified Support team sits at the heart of this mission-ensuring technology runs seamlessly for customers worldwide.Through deep technical expertise, cross?functional collaboration, and a relentless focus on customer success, we solve complex challenges across cloud and ERP?integrated environments while improving reliability, performance, and customer satisfaction.The RoleSenior Technical Support EngineerAs a Senior Technical Support Engineer, you will act as a technical authority for complex customer challenges, owning escalations across Azure, AWS, and ERP?integrated environments.You will lead incident response, drive root cause analysis, and partner cross?functionally to improve system resilience and customer experience.What You'll DoDiagnose and resolve advanced issues across Azure and AWS servicesSupport hybrid, multi?cloud, and on?premises integrationsLead critical incident response, including bridge calls and service restorationDiagnose outages, performance issues, and configuration errors using monitoring tools and logsResolve ERP and SAP integrations, ensuring stable data flows and operationsConduct root cause analysis (RCA) and drive long?term improvementsCollaborate with engineering, product, ERP, and vendor teamsMaintain documentation, mentor junior engineers, and improve support processesWhat You BringBachelor's degree in Computer Science, Information Systems, or equivalent5+ years in cloud support engineering, technical support, cloud operations, or SRE?adjacent rolesExperience troubleshooting SaaS?based cloud solutionsSolid understanding of SQL and database concepts, including experience with Apache, IIS, MySQL, MSSQL, and PostgreSQLStrong troubleshooting ability across APIs and cloud servicesSolid understanding of ITIL processes: Incident, Problem, Change, RCAExceptional communication skills and a customer?first mindsetAbility to operate effectively in fast?paced, global, high?pressure environmentsNice?to?have Specializations xqbhyrx Scripting skills in PowerShell and/or Python (Bash a plus)Experience with monitoring tools (Datadog, Zabbix, Azure Monitor, CloudWatch)SAP BRIM (FICA, CI) or SAP FICO experienceInfrastructure as Code (Terraform, CloudFormation)Container technologies (Docker, Kubernetes)Azure/AWS certificationsITIL certification (Foundation or higher)Microsoft365 and EntraID enterprise experienceCloud cost optimization experienceWhy Join Ingram MicroOpportunity to grow your career at global scale, working with cutting?edge technologies and diverse teams across regionsCommitment to development, inclusion, and empowerment to make an impactYour expertise helps shape resilient, future?ready platforms that power businesses worldwide#J-*****-Ljbffr

You will lead incident response, drive root cause analysis, and partner cross?functionally to improve system resilience and customer experience.What You'll DoDiagnose and resolve advanced issues across Azure and AWS servicesSupport hybrid, multi?cloud, and on?premises integrationsLead critical incident response, including bridge calls and service restorationDiagnose outages, performance issues, and configuration errors using monitoring tools and logsResolve ERP and SAP integrations, ensuring stable data flows and operationsConduct root cause analysis (RCA) and drive long?term improvementsCollaborate with engineering, product, ERP, and vendor teamsMaintain documentation, mentor junior engineers, and improve support processesWhat You BringBachelor's degree in Computer Science, Information Systems, or equivalent5+ years in cloud support engineering, technical support, cloud operations, or SRE?adjacent rolesExperience troubleshooting SaaS?based cloud solutionsSolid understanding of SQL and database concepts, including experience with Apache, IIS, MySQL, MSSQL, and PostgreSQLStrong troubleshooting ability across APIs and cloud servicesSolid understanding of ITIL processes: Incident, Problem, Change, RCAExceptional communication skills and a customer?first mindsetAbility to operate effectively in fast?paced, global, high?pressure environmentsNice?to?have Specializations xqbhyrx Scripting skills in PowerShell and/or Python (Bash a plus)Experience with monitoring tools (Datadog, Zabbix, Azure Monitor, CloudWatch)SAP BRIM (FICA, CI) or SAP FICO experienceInfrastructure as Code (Terraform, CloudFormation)Container technologies (Docker, Kubernetes)Azure/AWS certificationsITIL certification (Foundation or higher)Microsoft365 and EntraID enterprise experienceCloud cost optimization experienceWhy Join Ingram MicroOpportunity to grow your career at global scale, working with cutting?edge technologies and diverse teams across regionsCommitment to development, inclusion, and empowerment

Shape Tomorrow's Cloud-Lead Critical Support for a Global Technology EcosystemDesplácese hacia abajo para ver todos los requisitos del puesto y las responsabilidades que pueden esperar los candidatos seleccionados.About Ingram MicroIngram Micro powers the global IT ecosystem-connecting technology vendors, partners, and businesses to unlock the full promise of innovation. With operations reaching over 90% of the world's population and our digital platform, Ingram Micro XvantageTM, we enable smarter, faster, and more scalable ways to do business.About the TeamThe Unified Support team sits at the heart of this mission-ensuring technology runs seamlessly for customers worldwide., to make an impactYour expertise helps shape resilient, future?ready platforms that power businesses worldwide#J-*****-Ljbffr