Product Support Manager - Software

A leading manufacturer of Semiconductor Tools is now looking for Product Support Manager to provide software support to both customers across the EMEAI and also Process and Service Engineers in the field.

This role provides a vital link between Field based Engineers and the Software Engineering team, driving the swift resolution of complex challenges while fostering continuous improvement through effective training, knowledge sharing, and valuable customer feedback.

You will provide advanced software expertise and rapid escalation support to Customer Service Engineers in the field, ensuring timely resolution of complex technical issues, maximising customer uptime and feeding systemic improvement back into Product and Engineering teams.

Your contribution will reduce customer downtime, enhance customer trust, protect revenue, improve Customer Service Engineer capability and confidence and accelerate feedback loops from the field.

Where required, you will visit customer sites and / or Field based teams, to ensure swift resolution of any issues, and build stronger relationships with customers.

To succeed in this role, you should have previous experience working within semiconductor or advanced manufacturing, coupled with experience with complex systems, log analysis and diagnostics, and software-hardware integration.

You should also have in depth knowledge of Windows Software and experience working on real-time control systems.

You should also be familiar with some or all of the following: remote diagnostic tools and service environments, C#, .NET Core and WPF framework, C++, C, SQL (MySQL), and PLC programming; Azure DevOps for task tracking and GitHub for version control & CI/CD pipelines; network protocols, TCP/IP, UDP, Modbus, EtherCAT etc.

Qualifications:

Apprenticeship and/or Degree in Software, Computing or a related field.

Additional Information:

Candidates MUST be eligible to live and work in the UK without requiring sponsorship. Copies of Passport and Visa will be requested for verification.

Salary: c 40-50k plus benefits

Job Term: Permanent, Full Time, Hybrid

Skills: Software, Customer Service, Applications, Customer Support, Training, Semiconductor, C#, C, .NET, SQL, PLC

In addition to a modern working environment, competitive salary and hybrid working, my client offers a flexible range of benefits.