IT Support Engineer - 2nd Line

As a 2nd Line IT Support Engineer, you will provide advanced technical support across desktop, server, networking and cloud environments. You will work closely with the wider IT team to ensure incidents are resolved efficiently and customers receive a consistently high level of service.

• Experience supporting Windows 10/11 and Windows Server environments.
• Good working knowledge of Active Directory and Entra ID.
• Experience supporting Microsoft 365 (Exchange, SharePoint, Teams, Intune).
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs).
• Exposure to virtualisation technologies such as VMware or Hyper-V.
• Familiarity with backup solutions and basic disaster recovery processes.
• Experience working with Azure and/or AWS is desirable.

Personal Skills

• Previous experience in a 1st and 2nd Line IT Support role (MSP experience desirable).
• Strong troubleshooting and problem-solving skills.
• Ability to prioritise and manage multiple tasks effectively.
• Excellent communication skills and a customer-focused approach.
• A proactive attitude and willingness to learn and develop.
• A team player who thrives in a fast-paced support environment.

If you are a skilled and ambitious IT Support Engineer looking for a new challenge, we would love to hear from you.

Our client is a growing and ambitious Managed Service Provider (MSP) known for delivering high-quality IT services and technical solutions. With a strong reputation for customer excellence, they support businesses in optimising their IT infrastructure, enhancing security, and ensuring seamless connectivity. They are now looking for a talented Senior IT Engineer to join their team and play a crucial role in delivering expert IT support and project solutions to their clients.