Change Lead

As our Change Lead, you will take ownership of the end-to-end Change Management process across IT Operations, ensuring changes are assessed, authorised, implemented and reviewed in a controlled and consistent way. You'll strike the right balance between pace, risk and control, helping to maintain service stability while enabling business change.

You'll lead governance activities including chairing Change Advisory Board (CAB) meetings, overseeing change schedules, and managing dependencies and conflicts. Working closely with Incident, Problem and Service Lifecycle teams, you'll ensure risks are understood and minimised. You'll also monitor change performance, lead post-implementation reviews, and drive continual improvement across processes, tooling and governance., As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

If you are a recruitment agency please note we operate a PSL and do not take cold calls

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities

• Experience in Change Management, IT Service Management or IT Operations roles
• Strong working knowledge of ITIL Change Management practices
• Experience managing Change Advisory Board (CAB) or change governance processes
• Experience using IT service management (ITSM) tools and change workflows
• Demonstrable experience managing risk, prioritisation and competing demands in a change environment

More about you

You'll be organised and confident leading structured governance processes, with the ability to manage multiple changes while maintaining control and quality. You're comfortable working with technical teams and suppliers, ensuring changes are delivered safely and effectively.

You'll bring a proactive mindset, using data and insight to monitor performance and identify improvements. You take accountability for embedding consistent processes, reducing risk, and supporting continuous improvement across IT services.

At Places For People we are committed to a safe working environment so a basic DBS check is mandatory.

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary with regular annual review
• Pension with matched contributions up to 7%
• Bonus scheme for colleagues at 2%
• 35 days holiday (including bank holiday) with option to buy or sell days
• Healthcare cashback plan for everyday medical costs - up to 500 pound savings per year
• Access to wellbeing support such as counselling and flu jabs
• Private GP and health support services available
• Access to a rewards platform with retail and lifestyle discounts
• Savings on groceries, travel, shopping and home products
• Ongoing training and development opportunities
• Access to professional qualifications and career progression
• Internal development programmes and learning support
• Recognition schemes such as Star Awards and Colleagues Awards
• Strong focus on inclusion, wellbeing and colleague engagement
• Free membership to Places Gyms