ICT Firstline Technician

We are looking for a confident and customer-focused ICT professional who enjoys solving problems and helping people get the most from technology.

As an ICT Firstline Technician at Wimbledon High School, you will play a vital role in keeping the school's technology running smoothly, providing responsive support to staff and students, and ensuring issues are resolved quickly, clearly and professionally.

You will manage helpdesk tickets, diagnose and resolve technical faults, install and configure hardware and software, support Windows and Apple devices, and assist with upgrades, maintenance and equipment repairs. The role also involves supporting printers, phones, network-enabled devices and audio-visual equipment for assemblies, events and visiting speakers, while helping to maintain secure, reliable and well-documented ICT services.

You will have proven experience delivering customer-focused ICT support, using a service desk or ticketing system, and troubleshooting a range of technical issues. You will also bring strong technical knowledge, excellent communication skills, close attention to detail and the ability to prioritise competing demands. You should be able to work logically and independently, recognise when an issue needs escalating, and remain calm and solutions-focused when dealing with complex problems.

About Wimbledon High School

Since 1880, Wimbledon High School GDST has been educating girls to go out into the world and make a difference. Our acclaimed pastoral programme GROW, enriching co-curricular opportunities, character-forging partnerships and our 'playful scholarship' approach to academic life make for a compelling environment where every individual can flourish and be herself. Located in the heart of Wimbledon, we are less than 20 minutes from central London.

Benefits

As part of the Girls' Day School Trust, the UK's leading network of independent girls' schools, we can offer a variety of benefits, such as:

• Competitive salaries and pay progression
• Access to extensive professional development opportunities
• GDST Flexible Pension Plan (Details from: https://workplace.aviva.co.uk/gdst/)
• Training grants for qualifications
• Free life assurance benefit
• A discount of up to 50% on fees for children at GDST schools
• Interest free loans for training, computer purchase loans and travel season tickets
• Cycle to Work scheme
• Competitive terms and conditions of employment

For further details and an application form please click the apply button.

The closing date for applications will be midnight on Sunday 9th August 2026.

Interviews will take place on Wednesday 26th August 2026.

We are an equal opportunities employer and welcome applications from all qualified individuals. To be eligible for employment, candidates must provide proof of their right to work in the UK.

The GDST is committed to diversity, inclusion and real change: a family where every individual is valued, respected and included.

We are committed to the safeguarding of children and child protection screening including online searches will apply to this post.

You will have proven experience delivering customer-focused ICT support, using a service desk or ticketing system, and troubleshooting a range of technical issues. You will also bring strong technical knowledge, excellent communication skills, close attention to detail and the ability to prioritise competing demands. You should be able to work logically and independently, recognise when an issue needs escalating, and remain calm and solutions-focused when dealing with complex problems.

As part of the Girls' Day School Trust, the UK's leading network of independent girls' schools, we can offer a variety of benefits, such as:

• Competitive salaries and pay progression
• Access to extensive professional development opportunities
• GDST Flexible Pension Plan (Details from: https://workplace.aviva.co.uk/gdst/)
• Training grants for qualifications
• Free life assurance benefit
• A discount of up to 50% on fees for children at GDST schools
• Interest free loans for training, computer purchase loans and travel season tickets
• Cycle to Work scheme
• Competitive terms and conditions of employment

Since 1880, Wimbledon High School GDST has been educating girls to go out into the world and make a difference. Our acclaimed pastoral programme GROW, enriching co-curricular opportunities, character-forging partnerships and our 'playful scholarship' approach to academic life make for a compelling environment where every individual can flourish and be herself. Located in the heart of Wimbledon, we are less than 20 minutes from central London.