Technical Support Assistant I - Non-Merit

Under the direction of the Family Law Manager, the Assistant Family Case Manager serves as first line supervisor of family DCM staff and assistant to the Family Law Manager. Ensures the efficient operation of all Family Differentiated Case Management functions by implementing, monitoring, and enforcing established procedures and policies. Exercises a high degree of independence, judgment, and discretion in administrative management, case flow, and staff supervision. Essential Job Duties

Coordinates and supervises staff by organizing, assigning, and monitoring workflow to ensure efficient office operations. Oversees staffing coverage for court dockets and office functions, ensuring work is completed in accordance with established policies, procedures, and the expectations of the bench. Monitors productivity, provides and ensures the timely and accurate completion of assignments and case management responsibilities.

Preserves and reviews recordings of scheduling conferences to ensure quality control, procedural compliance, and accurate recordkeeping. Schedules and manages all remote scheduling conference dockets, including Zoom set-up and maintenance of the magistrates' calendar. Monitors and manages DCM task queues. Generates and distributes to staff weekly report. Analyzes monthly report. Serves as liaison among family magistrates, attorneys, court personnel, agencies, the Clerk's Office, and the public regarding case status, scheduling matters, and court procedures. Processes and manages employee attendance, timesheets and leave requests in Workday. Maintains inventory and orders supplies for the DCM office. Provides backup coverage for DCM office when necessary to ensure continuity of operations and customer service.

Reviews work performed by staff to ensure accuracy, quality, and compliance with established policies, procedures, and court standards. Delivers on-going performance feedback and addresses employee attendance, conduct, and corrective actions. Resolves workplace and customer conflicts involving employees, litigants, attorneys, agencies, and other stakeholders, escalating matters to the Family Law Manager when appropriate. Coordinates and oversees training of new employees, ensuring proficiency in all assigned duties and responsibilities. Manages cross-training to enhance staff knowledge, operational flexibility, and continuity of services. Collaborates with the Family Law Manager to review legislative changes, court rules, and policy updates, and assists in implementing necessary procedural modifications within the office. Assists the Family Law Manager with all aspects of case management operations, including workflow management, procedural compliance, and staff support. Other duties as assigned.

Examples of Other Duties

• Performs other assigned duties or tasks as required.

High school diploma plus seven years of experience in a legal environment

or

Associate's degree plus five years of experience in a legal environment.

Preferred Qualifications Paralegal training and experience Supervisory experience

Knowledge, Skills, and Abilities

• Must have an in-depth knowledge of court procedures; exercise a high degree of judgment, tact, diplomacy, and competence in dealing with judges, magistrates, public officials, the public and professional personnel.
• Able to use discretion in matters of confidentiality.
• Must have a thorough knowledge of legal terminology, forms, methods, and procedures.
• Should have knowledge of Windows, Microsoft Office 365 including Word, Excel, Outlook for email and calendar schedules, and web browsers such as Microsoft Edge and/or Google Chrome.
• Proficiency with Enterprise Justice, File & Serve, Teams and Zoom strongly preferred.
• The ideal candidate will work well independently while also interacting well with colleagues and "knowing what they don't know" - recognizing the limits of their expertise and when input from a supervisor is needed.
• Flexibility and willingness to take on new challenges will be critical.

Proof of Licenses, Certifications and Education Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant's major field of study. Copies and unofficial transcripts are acceptable.

Pulled from the full job description

• Health insurance
• Retirement plan
• Vision insurance
• Dental insurance
• Flexible spending account
• Life insurance
• Employee assistance program, QUESTIONS

Regular Schedule: 35 hours per week.

A full-time, non-merit vacancy, with full County benefits, exists in the Circuit Court of Baltimore County.

This job announcement may close at any time with little or no notice. Applicants are advised to apply promptly.

Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan.

A list of eligible applicants will be established based on the examination as outlined below.

Current and future vacancies occurring in this class may be filled from the list of eligible applicants., This position is a non-merit unclassified position with the Circuit Court for Baltimore County and is subject to the personnel policies and procedures adopted by the Court.

Physical and Environmental Conditions The work of this classification is essentially sedentary but may include occasional walking, standing, lifting of boxes, or other limited physical activities.

Employment Background Investigation Applicants selected for employment with Baltimore County must successfully complete an employment investigation, including, but not limited to criminal background, education, and fingerprinting checks.

Employment Benefits for Non-Merit or Non-Classified, Part-Time Employees

Baltimore County General Government offers the following benefits to part-time, non-merit or non-classified employees. New employees are eligible for benefits upon hire, unless noted otherwise.

Equal Opportunity Employer Baltimore County is an equal opportunity employer and encourages minority, female and disabled applicants.

Smoke free workplace All Baltimore County offices are smoke free.

Drug free workplace Baltimore County provides a drug free workplace. Prospective employees are required to submit to urinalysis drug testing as part of the pre-employment physical examination.

Employee Assistance Program Our Employee Assistance Program provides confidential and professional assessment and referral assistance for employees and eligible dependents in the household who are experiencing personal problems that may be affecting work performance, job satisfaction, or overall quality of life.

Health Insurance In order to qualify for health insurance benefits (medical, prescription, dental and vision insurance), part-time employees must be scheduled for four (4) full work days plus two (2) hours each week.

Health Insurance benefits elected become effective the first day of the month following the date of hire if the employee has completed online enrollment prior to that date. New employees must enroll within thirty (30) calendar days of hire. Plans offered include:

Medical, Prescription, Dental and Vision insurance.

Flexible Spending Accounts Opportunity to set aside pre-tax dollars, through payroll deduction, for eligible unreimbursed medical care expenses and/or dependent care costs.

Life Insurance In order to qualify for life insurance benefits, part-time employees must be scheduled for four (4) full work days plus two (2) hours each week.

Employees may elect basic term life insurance for themselves equal to one time the employee's annual salary, rounded to the next higher $1,000. Employees contribute a portion of the premium through monthly payroll deductions. The County also offers an Additional/Employee paid Life Insurance plan with coverage up to $100,000.

Retirement Employees are required to participate in the Baltimore County Employees' Retirement System, with very limited exceptions.

Paid Leave Sick Leave - Monthly sick leave earnings prorated based on the number of hours worked per week. No maximum on accrual. Accrued balance can be applied toward service credit at retirement.

Vacation Leave - Monthly vacation leave earnings prorated based on the number of hours worked per week. Earnings increase after five, ten and fifteen years of service generally.

Holidays - Part-time 30 to 39 hour non-merit or non-classified employees will generally be paid for ten holidays per calendar year. Other part-time, non-merit or non-classified employees working 29 hours per week or less will receive two paid holidays per calendar year. These holidays are the Christmas holiday and the Independence Day holiday.

Bereavement Leave Jury Leave Military Leave

Baltimore County Employees Federal Credit Union Membership in Baltimore County Employees Federal Credit Union offers a full range of savings programs, loans, checking, direct deposit, payroll deduction, savings bonds, and other financial services.

Direct Deposit Payroll through direct deposit to the financial institution selected by employee is required.

Deferred Compensation Nationwide Retirement Solutions offers a 457 retirement plan allowing for payroll contributions of tax deferred dollars to investment options of your choice. Disclaimer This is only a summary of benefits and policies in Baltimore County. Any benefit or policy may be changed at any time at the discretion of the administration. This summary does not constitute an express or implied contract, nor does it constitute a guarantee that your employment relationship will continue for any specified period of time or end only under certain conditions.