Web Support Specialist (Drupal)

ITCON is seeking a Web Support Specialist (Drupal) to provide high-quality technical support for Drupal-based websites, enterprise web applications, and content management systems supporting a federal customer. The ideal candidate has experience supporting content editors and end users within Drupal-based content management systems. This role focuses on troubleshooting website issues, assisting with content publishing, ensuring accessibility compliance, and delivering exceptional customer support in a fast-paced environment. The successful candidate combines strong web troubleshooting skills with a customer-first mindset and enjoys solving technical issues while supporting mission-critical websites. Key Responsibilities

• Provide responsive customer support for Drupal-based websites and web applications.
• Provide technical assistance to content editors and end users by troubleshooting website functionality, content publishing, and CMS-related issues.
• Assist content editors with creating, updating, and troubleshooting website content in Drupal 7 and Drupal 9.
• Troubleshoot and resolve issues involving Webforms, Views, Content Types, Blocks, Paragraphs, and other Drupal components.
• Diagnose and correct HTML and CSS issues affecting website functionality and presentation.
• Test and remediate website content to ensure compliance with Section 508 and WCAG accessibility standards.
• Utilize accessibility testing tools such as WAVE, Axe, Siteimprove, or similar solutions.
• Communicate technical concepts and solutions clearly to users with varying levels of technical expertise.
• Collaborate with development and Agile teams to identify, troubleshoot, and resolve website issues.
• Maintain high service standards while managing multiple support requests in a fast-paced environment., As a Business Operations & Analytics Specialist, you will play a crucial role in enhancing business performance through data-driven insights and operational analysis. Your expertis…

• 8 days ago

• U.S. Citizenship required.
• High School Diploma or equivalent.
• 2+ years of experience providing technical support for Drupal-based websites or web applications.
• Experience providing technical support for web applications, websites, or content management systems (CMS).
• Hands-on experience supporting Drupal 7 and/or Drupal 9 websites, including assisting content editors with content management and publishing.
• Experience troubleshooting Drupal Webforms and content management issues.
• Strong working knowledge of HTML and CSS, including troubleshooting and code corrections.
• Understanding of web accessibility standards (Section 508/WCAG) and accessibility testing tools.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Outstanding verbal and written communication skills with a customer-focused approach.
• Ability to prioritize multiple tasks and work effectively in a high-volume, fast-paced environment.
• Experience working within Agile or Scrum teams.

Preferred Qualifications

• Drupal 9 Site Building experience.
• Experience with Git repositories and version control.
• Familiarity with JIRA.
• Working knowledge of PHP, Twig, JavaScript, YAML, CSS, and Continuous Integration (CI) tools.
• Experience with accessibility testing tools such as WAVE, Axe, or Siteimprove.
• Familiarity with web analytics platforms, social media integrations, and modern content management systems.

• $50.00-60.00 per hour