Information Technology (IT) Administrator

The IT Administrator is responsible for establishing, developing, and managing the City's IT function. This role provides hands-on technical support for day-to-day operations, oversees network infrastructure, and serves as the City's primary point of contact for the third-party IT support provider. The position will lead the creation of IT policies, processes, and long-term technology planning to support City operations and future growth.

Essential Job Functions

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Establish IT procedures, standards, and support processes.
• Develop and implement IT policies, security practices, and technology plans.
• Set up workstations, devices, and user accounts.
• Assist in managing the ticketing process and resolve issues promptly.
• Provide user training and support for City systems
• Manage on-premise and cloud network/server environments.
• Monitor network performance, security, and uptime.
• Oversee backups, cybersecurity, and patching.
• Maintain switches, routers, firewalls, and Wi-Fi.
• Assist with infrastructure upgrades.
• Serve as primary contact for third-party IT provider.
• Coordinate responsibilities between vendor and City staff.
• Lead or support technology projects and system upgrades
• Implement and manage a demilitarized zone (DMZ) between enterprise and SCADA networks
• Ensure SCADA systems are not directly accessible from the enterprise network or internet
• Research and recommend new technologies to improve City operations
• Partner with departments to assess needs and plan long-term solutions
• Manage IT inventory, procurement, and software licensing
• Performs other duties as assigned.

• Strong technical knowledge across hardware, operating systems, Microsoft 365 administration, cloud services, networking (TCP/IP, switches, routers, firewalls, Wi-Fi), cybersecurity, server environments, backups, patching, and overall system maintenance.

• Skilled in IT asset management, software licensing, equipment lifecycle planning, help desk operations, ticketing systems, and vendor/contract oversight to support efficient IT service delivery.

• Ability to build IT processes and standards, work independently in a growing environment, analyze problems and implement improvements, adapt to changing technologies, and maintain confidentiality while safeguarding sensitive information.

• Ability to collaborate effectively with departments, deliver exceptional customer service to users at all technical levels, and lift, install, and maintain IT equipment as needed.

• Ability to establish and maintain professionally effective relationships with external public/vendors, internal management and non-management employees, and City and other government officials.

• Ability to develop, implement, and administer goals, objectives, and procedures for providing effective and efficient services for the City.

• Ability to communicate clearly and effectively, both verbally and in writing, as well as strong time and task management skills., * Formal Education: Associate's or bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.

• Relatable Work Experience: Three (3) to Five (5) years of hands-on IT experience.

• Certifications: CJIS Security Certificate - obtainable within first month and other such as Microsoft, experience with network design, cloud management, and cybersecurity practices

Salary: $80 - $115K DOQ