Technical Support Analyst

We are seeking a Technical Support Analyst to provide application and end-user support for a modern regulatory case management and licensing platform. The ideal candidate will have strong technical troubleshooting skills, excellent customer service experience, and the ability to support SaaS or low-code applications., * Provide technical and application support to end users.

• Troubleshoot and resolve application-related issues.
• Document incidents and service requests using a ticketing system.
• Assist users with system functionality, workflows, and account access.
• Support SaaS and low-code applications.
• Create and maintain user guides, FAQs, and knowledge base articles.
• Perform basic testing during application releases.
• Collaborate with Business Analysts and Development teams to resolve issues.
• Ensure compliance with organizational security and regulatory standards.

• Experience in Technical Support, Application Support, Help Desk, or Service Desk.
• Experience with ticketing tools such as ServiceNow, Jira, or Freshdesk.
• Experience supporting Salesforce, Appian, Microsoft Power Platform, or other SaaS/Low-Code applications.
• Strong troubleshooting, communication, and customer service skills.
• Ability to manage multiple support requests in a fast-paced environment.
• Experience supporting government or regulatory applications is a plus.

$43 - $47 an hour - Contract