Technical Support Analyst II

Please complete the application in its entirety. Include all previous employment so that it may be taken into consideration. Please include a resume attachment with submittal of your application. Resume should document months and years with your dates of employment. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received before the closing date and time listed.

At Regional Transportation District (RTD), We make lives better through connections!

When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community.

RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits

(RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.)

This position is responsible for the installation, management, troubleshooting, and maintenance of the organization's end user computing platforms (thin clients, workstations, laptops, desktops, scanners, printers, handheld devices, etc.)., * Installs, configures, maintains and repairs workstation hardware and software including client/server application software. Deploys and configures solutions in a virtualized environment.

• Administers, configures, and maintains standard operating system images for end user computing platforms, virtualization, and configures and packages software applications for remote installation.
• Manages and maintains Microsoft Configuration Manager server, clients and related infrastructure. Creates and maintains security patch packages for remote installation.
• Collaborates to maintain a library of system-supporting processes and procedural documentation. Updates and maintains knowledge data base with resolutions to problems encountered to reduce future troubleshooting needs.
• Develops and executes methodologies for increasing end user computing device optimization and standardization.
• Supports critical systems after hours, nights and weekends as needed. Responds to emergencies on a 24/7 basis.

OTHER:

• All job-related duties as assigned.

• Bachelor's degree in Computer Science or Management Information Systems preferred.
• Certifications Desired: Information Technology Library (ITIL) Foundations, MCSE: Desktop Infrastructure, CompTIA A+, CompTIA Mobility+, CompTIA Network+, CompTIA Security+
• A minimum of one year of experience with Microsoft System Center Configuration Manager.
• A minimum of two years in the management and operation of software packaging, image creation and software deployment.
• A minimum of five years of experience supporting, thin clients, PC's, Workstations, and other computer hardware/software at an enterprise level.
• A minimum of five years of experience using client/server software packages including word-processing, spreadsheet, and graphics applications., * Proficiency in basic networking and data communications, client/server functions/characteristics and current hardware/software architecture.
• Proficiency in Mac OS X and Windows 7/10 operating systems.
• Proficient with Microsoft Office Suite 2010/2016/ and Office 365.
• Ability to gain and maintain technical knowledge in rapidly changing technology environment.
• Ability to communicate effectively, orally and in writing.
• Ability to use sound judgment and maintain confidentiality.
• Ability to manage time and workload effectively which includes planning, organizing and prioritizing.
• Valid Colorado driver's license with an acceptable MVR.

OR

• An equivalent combination of education, experience, knowledge, skills, abilities.

RTD posts a compensation range that represents a good faith estimate of what RTD anticipates paying for the position at the time of posting. Starting salary is based on the candidate's relevant and verified education, training and work experience. Applicants should submit all relevant and verifiable education, training and work experiences at the time of application.