Systems Implementation & Coordination Lead

St Anne's Community Services is looking for a Systems Implementation & Coordination Lead to support the rollout and ongoing management of a new platform, covering time and attendance, rostering, payroll and HR.

This hands-on role is ideal for someone who enjoys practical delivery, working with teams and helping colleagues feel confident using new systems.

The role

Reporting to the Project Lead, you will coordinate configuration, data migration, testing, training and go-live activity, working with the supplier, internal teams and managers to ensure the system meets policy, workforce and compliance needs.

After go-live, you will become the system coordinator and subject matter expert, supporting governance, user access, system changes, training, issue resolution and continuous improvement., This is a rare opportunity to shape a major new system that will make a real difference to our services, managers and staff. You will be trusted, supported and able to develop deep system expertise as the platform evolves.

Stakeholder Engagement: Work closely with operational services, HR, payroll, finance, IT, senior leaders and external system suppliers to ensure the system meets organisational requirements and strategic objectives. Provide clear communication, updates and assurance to stakeholders throughout implementation and into business-as-usual operation.

Employee Relations: Support managers and teams through changes to workforce processes and ways of working, ensuring colleagues understand system-driven requirements, responsibilities and impacts on roles, pay, compliance and working practices.

Challenging Moments: Proactively identify risks, issues and areas of resistance during implementation and post-go-live, managing issue resolution, escalation and mitigation in line with agreed governance arrangements.

St. Anne's wants to reward its employees for their hard work. Employee benefits include;

New pay framework launched in 2025. Rewarding the dedication and work of staff across the charity. Potential increases after 6 months, 2.5 & 5 years. Rising annual leave each year to a maximum of 33 days (including statutory holidays) 24 Hour Employee Assistance Programme Continuous opportunities for ongoing training and career development Cycle To Work scheme Refer A Friend recruitment initiative Flexible working opportunities (where applicable) upon successful completion of probation period Group Personal Pension Scheme Discounted income protection scheme Free car parking at most services Free life assurance cover

Life Events: Ensure the system is configured to accurately reflect workforce life-cycle events, including starters, leavers, contractual changes and role changes, working closely with HR and payroll to maintain accuracy and compliance.

Performance Management: Support managers with the effective use of system data and processes to improve workforce oversight, compliance, and operational efficiency, ensuring managers are confident and competent system users.

Data-Driven Insights: Analyse system usage, data quality and feedback to identify trends, risks and opportunities for improvement, making recommendations that enhance efficiency, compliance and user experience.

Service Delivery: Lead the practical delivery of system configuration, data migration, testing, parallel runs and go-live activities, ensuring milestones and dependencies are actively managed and services are operationally ready.

Change Management: Design and deliver structured training and change enablement activity, including a train-the-trainer approach, role-appropriate guidance, user materials and ongoing support to embed new ways of working.

Organisational Development: Act as system subject matter expert post-implementation, overseeing system governance, change control and optimisation to ensure ongoing alignment with organisational policies, regulatory requirements and workforce practice.

You will understand workforce, HR or payroll systems and be confident working across rostering, time and attendance, payroll principles, data quality and permissions. Full rollout experience is not essential, but you must be organised, detail-focused and quick to learn.

Pulled from the full job description

• Referral programme
• Annual leave
• Employee assistance programme
• Free parking
• Company pension
• Cycle to work scheme