Salesforce Developer

Loans, Auditing Consulting Automation Salesforce User Story Coordinating Communication Change Control Cloud Services Technical Debt Business Process Managed Services Scenario Testing Agile Methodology Analytical Skills Release Management Acceptance Testing Workflow Management Root Cause Analysis Software Development Functional Requirement Balancing (Ledger/Billing) Software As A Service (SaaS) Platform As A Service (PaaS) Business Continuity Planning Ethical Standards And Conduct, * Serve as the first line of analysis for Salesforce production issues, including user-reported defects, data issues, automation failures, permissions problems, and integration-related incidents.

• Triage and prioritize incidents in coordination with stakeholders and technical team members based on severity, business impact, and urgency.
• Perform root cause analysis (RCA) by reviewing data, configuration, automation logic, and user workflows to identify the underlying cause of issues.
• Document issues clearly, including problem statements, reproduction steps, impacted users or processes, and recommended fixes.
• Support incident resolution by validating fixes in lower environments and confirming successful remediation in production.
• Communicate status updates, impacts, and resolution summaries to business and technical stakeholders throughout the incident lifecycle.

Enhancements (Backlog Support)

• Elicit and clarify enhancement requests from business users, focusing on incremental improvements rather than net-new platform design.
• Translate enhancement requests into clear user stories, acceptance criteria, and functional requirements suitable for development and configuration.
• Partner with Salesforce Developers and Administrators to refine scope, validate feasibility, and align enhancements to existing platform patterns.
• Support UAT and functional validation by executing test scenarios, documenting results, and confirming enhancements meet acceptance criteria.
• Assist in maintaining and grooming a small enhancement backlog, balancing new requests against operational priorities.

Production Stability and Governance

• Ensure changes adhere to established change control, release management, and auditability standards, especially in public-sector or regulated environments.
• Help identify opportunities to reduce recurring issues and technical debt through clearer requirements, documentation, and process improvements.
• Support periodic review of Salesforce seasonal releases by helping assess potential business impacts and recommended mitigations., Operations Consulting Adjudication Communication Change Requests Project Delivery Business Analysis Strategic Planning Technical Projects IT Service Management Ethical Standards And Conduct Enterprise Application Software Top Secret-Sensitive Compartmented Information (TS/SCI Clearance) +0

Google Business Intelligence

Salesforce Admin Senior ServiceNow Business Analyst / Project Manager Leidos

Washington, DC*On-Site

Planning Equities Dashboard Timelines Leadership Management Automation Governance, Certified Scrum Master Business Administration Functional Specification Requirements Elicitation Requirements Traceability Stakeholder Communications Customer Service Management Scrum (Software Development) ITIL Foundation Certification Milestones (Project Management) Organizational Change Management Information Technology Operations Business Requirements Documentation Project Management Professional Certification Project Management Institute (PMI) Methodology ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist (CIS) +0

• Bachelor's degree (Relevant experience may be substituted for formal education or advanced degree)
• Minimum of THREE (3) years of professional experience
• U.S. Citizenship is contractually required.
• Ability to commute to or work from the San Antonio Guidehouse office.
• Ability to undergo a Guidehouse background check as part of the onboarding process
• Strong experience with Salesforce core functionality (Sales Cloud, Service Cloud, or custom applications).

What Would Be Nice To Have:

• Experience with declarative automation such as Flow, validation rules, and approval processes.
• Strong analytical skills for data review, reporting, and issue analysis.
• Demonstrated experience working in break/fix or managed services environments, including ticket-based support.
• Ability to clearly document business processes, requirements, and functional designs.
• Strong communication skills with the ability to translate between technical and non-technical audiences.
• Experience supporting public-sector Salesforce implementations or regulated environments.
• Familiarity with Salesforce integrations and the ability to analyze integration-related issues (no development required).
• Salesforce Business Analyst, Administrator, or Advanced Administrator certification.
• Experience working in Agile or hybrid-Agile delivery models.
• Prior experience supporting government clients, audits, or compliance-driven programs., Triage Innovation Resilience User Story Testability Data Centers Traceability Azure DevOps Communication Test Planning Data Modeling Prioritization Business Logic Detail Oriented Problem Solving Microsoft Visio Change Requests Solution Design Sprint Planning Vertical Market Business Process Safety Assurance Product Analysis Systems Analysis Product Delivery Agile Methodology Software Features Business Analysis Product Management Acceptance Testing Business Valuation Telecommunications Technical Analysis Product Definition Workflow Management Product Requirements Atlassian Confluence Software Documentation Functional Requirement Discussion Facilitation Figma (Design Software) Training And Development Balancing (Ledger/Billing) Scrum (Software Development) Business Continuity Planning Ethical Standards And Conduct Integration DEFinition (IDEF) Enterprise Application Software PMI Professional in Business Analysis Application Programming Interface (API) Certified Business Analysis Professional Certification Of Capability In Business Analysis (CCBA) +0, User Story Positivity Proactivity Market Data Coordinating Self-Starter Communication Presentations Team Oriented Prioritization Problem Solving Process Mapping Solution Design Post-Production Ancient History Agile Methodology Business Analysis Defect Management Project Management Acceptance Testing Financial Services Workflow Management Information Systems Project Performance IT Asset Management HR Service Delivery Willingness To Learn IT Service Management Business Requirements Stakeholder Management Stakeholder Engagement Digital Transformation

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.