IT Technician

• Provide technical support to end-users for hardware, software, operating systems (Windows, macOS, Linux), and mobile devices.
• Troubleshoot and resolve issues related to computer hardware, peripherals, network connectivity (LAN, VPN, Firewall), and software applications.
• Manage help desk tickets using systems such as ServiceNow or Jira, ensuring timely resolution and clear communication with users.
• Support computer management tasks including Active Directory management, user account setup, permissions, and GPO (Group Policy Object) configurations.
• Assist with network administration activities such as DNS configuration, TCP/IP troubleshooting, and managing network devices like Meraki or Cisco firewalls.
• Conduct equipment troubleshooting support for desktops, laptops, servers (Windows Server), and other IT infrastructure components.
• Collaborate with team members on projects involving SCCM (System Center Configuration Manager), BMC Remedy, or similar tools for software deployment and asset management.
• Maintain documentation of technical issues, resolutions, and system configurations to ensure knowledge sharing and compliance.
• Support the setup and maintenance of network systems including LANs, wireless access points, VPNs, and firewalls to ensure secure connectivity.
• Provide excellent customer service by communicating clearly with users at all levels and managing customer support tickets effectively.

We are seeking a dynamic and proactive IT Technician to join our technology support team. In this role, you will be the frontline hero responsible for maintaining and troubleshooting our organization's IT infrastructure, ensuring seamless operation across hardware, software, and network systems. Your expertise will help empower our teams to work efficiently and securely, providing exceptional technical support and solutions. This paid position offers an exciting opportunity to develop your skills in a fast-paced environment while making a tangible impact on daily business operations., * Proven experience in technical support roles with a strong understanding of help desk systems like ServiceNow or Jira.

• Solid knowledge of Microsoft Office suite, Windows support (including Windows 10/11), macOS, Linux operating systems.
• Hands-on experience with computer networking concepts such as TCP/IP, DNS, VPNs, firewalls (e.g., Meraki), LAN/WAN administration.
• Familiarity with Active Directory management, GPO configuration, and user account provisioning.
• Ability to troubleshoot hardware issues including computer hardware components and peripherals.
• Experience supporting mobile devices and managing IT infrastructure components within a corporate environment.
• Strong analysis skills with the ability to diagnose complex technical problems quickly and accurately.
• Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
• Knowledge of IT tools such as SCCM for software deployment or BMC Remedy for incident management is a plus.
• Certifications such as CompTIA A+, Network+, Microsoft Certified Solutions Associate (MCSA), or similar are advantageous but not mandatory.

Join us in delivering top-tier IT support that keeps our organization running smoothly! Your technical expertise combined with your passion for helping others will make a real difference every day.