Technology Specialist II

Atwell is seeking an experienced Technology Specialist II to provide responsive, hands-on technology support to employees across the organization. Based in our Fort Worth office, this position will troubleshoot hardware, software, account, network, and mobile-device issues while helping deploy and maintain the technology employees rely on every day.

We are looking for someone who has worked within a structured corporate technology environment and understands formal service-desk operations, ticketing procedures, technology asset management, and professional end-user support. The right person will be technically capable, service-oriented, highly organized, and comfortable resolving issues with limited direction.

Responsibilities

• Respond to requests for technical assistance in person, by phone, and electronically.
• Diagnose and resolve hardware, software, account-access, connectivity, and other technology-related issues.
• Document support requests, troubleshooting steps, and resolutions within the company's ticketing system.
• Set up, configure, and deploy workstations, laptops, printers, servers, network equipment, and related technology.
• Install and support approved software applications and company-standard technology tools.
• Support Microsoft Active Directory functions, user accounts, permissions, and related access issues.
• Help manage and deploy company cell phones, iPads, and other mobile devices.
• Maintain accurate inventory records for computers, laptops, accessories, and other IT assets.
• Provide technical support for Autodesk applications used throughout the business.
• Communicate technical information clearly to both technical and non-technical employees.
• Follow established technology support procedures, security requirements, and escalation processes.
• Stay current on system updates, organizational technology changes, and emerging support needs.
• Lead or support assigned technology projects and initiatives.
• Collaborate closely with senior technology team members while independently managing day-to-day responsibilities.
• Provide occasional support with the preparation and shipment of computers, servers, and related equipment.

• At least five years of professional technology support experience, preferably within a corporate organization.
• Experience supporting an organization of approximately 500 or more employees, or a similarly structured environment with an established service desk and formal ticketing system.
• Strong technical troubleshooting skills across hardware, software, user accounts, mobile devices, and common connectivity issues.
• Working knowledge of Microsoft Active Directory and foundational networking concepts.
• Experience installing, configuring, deploying, and supporting employee workstations and business applications.
• Familiarity with IT asset inventory and device-management processes.
• Ability to work independently, take initiative, and resolve problems without extensive direction.
• Strong attention to detail and consistent documentation habits.
• Excellent customer service and interpersonal skills.
• Clear written and verbal communication skills.
• Ability to work effectively with employees across departments and at varying levels of technical knowledge.
• Ability to manage competing requests while maintaining a responsive and professional support experience.

Preferred Qualifications

• Bachelor's degree in information technology, computer science, information systems, or a related field.
• Experience supporting Autodesk applications.
• Experience working within a geographically dispersed or multi-office organization.
• Experience leading smaller technology projects, deployments, or support initiatives.

Pulled from the full job description

• Loan repayment program
• Tuition reimbursement
• Pet insurance
• Paid parental leave
• Parental leave
• 401(k) matching
• Paid time off, Work/Life:
• Generous Paid Time Off
• Paid Parental Leave
• Flexible work schedules are available for some positions
• Tenure Awards - Travel Vouchers to see the world based on your travel preferences, * Competitive Compensation packages
• Annual bonuses, spot bonuses and peer recognition awards
• 401K match - 1:1 up to 4% of compensation
• Tuition Assistance
• Student Loan Repayment
• Paid Licensing / Certification Fees and Renewals
• Financial Rewards for Obtaining Licensure
• Employee Referrals
• Annual Wellness Reimbursement for anything wellness related (Gym memberships, fitness tracker, home gym equipment, etc.)
• Dependent Care Match

'Atwell'ness:

• Medical (BC/BS), Dental (Delta), and Vision (VSP)
• Family Planning & IVF Benefits
• Pet Insurance
• Health Savings Account & Flex Spending Account options
• Employer paid LTD, STD, and life insurance
• Metlife Supplemental Benefits covering accident, hospitalization, and critical illness
• Member Assistance Program (MAP) with complimentary counseling sessions, legal benefits, financial consultations, and work/life referral services

Atwell, LLC is a bold leader in the consulting, engineering, and construction services industry, delivering a broad range of creative solutions to clients in the real estate & land development, and energy markets. We have a strong national presence and a diverse, award-winning project portfolio. Atwell is a privately owned company, with 2,000+ passionate team members across 75+ locations and growing! Atwell, LLC is a proud recipient of the following 2025 awards: * Ten consecutive years in a row as a "Best Place to Work" by Zweig Group (#11) * Recognized as #70 in the ENR Top 500 Design Firms, ranked in every region * Recognized in Crain's "Fast 50" as one of the fastest-growing companies (#14) * Recognized as the 2025 ENR Design Firm of the year for the Southeastern US