Tier 2 - IT Support Specialist

If you're passionate about technology, enjoy solving problems, and want to build a career supporting today's Microsoft cloud technologies, we'd love to meet you., The Tier 2 IT Support Specialist serves as the primary escalation point for our Tier 1 Service Desk and plays a key role in supporting our managed service customers both remotely and on-site at customer locations.

The position requires strong troubleshooting skills across desktop, server, network, Microsoft 365/Entra ID/Intune, virtualization, and infrastructure platforms, as well as the ability to think critically, identify root causes, and help reduce recurring issues through process improvement and automation recommendations.

If you're passionate about solving complex IT issues, enjoy working with a variety of technologies, and want to grow your skills in a collaborative, fast-paced environment, we want to hear from you.

This is an excellent opportunity for someone who enjoys solving technical challenges and wants to develop into a Modern Workplace Systems Administrator.

What You'll Do

• Resolve escalated desktop, server, Microsoft 365, and network issues
• Support Microsoft Windows 10/11 and Windows Server environments.
• Administer Microsoft 365, Exchange Online, Teams, and SharePoint.
• Support Microsoft Entra ID identities, authentication, and user management.
• Assist with Microsoft Intune device enrollment, configuration, application deployment, and policy management.
• Troubleshoot workstation, server, firewall, wireless, and networking issues.
• Perform remote and onsite support for managed clients throughout Central Florida.
• Document technical solutions and customer environments using Autotask PSA and IT Glue.
• Participate in onboarding new customers, technology refreshes, and migration projects.
• Collaborate with senior engineers on more advanced cloud and infrastructure projects.
• Participate in a rotating after-hours on-call schedule.

• 3+ years of hands-on IT support experience.
• Experience working in an MSP or multi-client environment is highly preferred.
• Strong troubleshooting skills with Windows desktop and server environments.
• Experience supporting Microsoft 365.
• Working knowledge of:
• Windows 10 & Windows 11
• Windows Server
• Active Directory
• DNS
• DHCP
• Group Policy
• VPN technologies
• Basic networking concepts
• Experience using PSA, ticketing, and documentation systems.
• Excellent communication and customer service skills.
• Strong organizational and documentation skills.
• Passion for continuous learning and technology.

Preferred Experience

Experience with one or more of the following is highly desirable:

• Microsoft Entra ID
• Microsoft Intune
• Microsoft Defender
• Windows Autopilot
• Azure
• Fortinet firewalls
• Datto RMM
• Datto BCDR
• Veeam Backup
• PowerShell scripting
• Microsoft Power Automate

Certifications (Preferred)

We value practical experience, but certifications are a plus.

Examples include:

• Microsoft MS-900
• Microsoft SC-900
• Microsoft MD-102
• CompTIA Network+
• CompTIA Security+
• Fortinet NSE / FCA, * How many years of professional IT support experience to you have?
• Have you worked in a Managed Service Provider (MSP) or multi-client IT support environment before?
• What is your desired annual salary for this role?
• Briefly describe your experience with Windows Server environments.
• Briefly describe your experience with Windows Desktop and M365 environments.
• Briefly describe your experience with Firewalls, Routing, and Network Switching.
• Why do you believe you would be a good fit for this role?
• Briefly describe your experience with Microsoft Entra ID and Intune.

Pulled from the full job description

• Paid training
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Paid holidays, At Artemis, you'll work alongside a collaborative team that believes in sharing knowledge, solving problems together, and investing in professional growth.

We are committed to helping our technical staff build careers-not just jobs.

We provide:

• Health, dental, and vision insurance
• 401(k)
• Paid Time Off and company holidays
• Paid Microsoft certification training
• Career advancement opportunities
• Exposure to a wide variety of technologies and industries
• Modern Microsoft cloud technologies and real-world experience with Entra ID, Intune, and Microsoft 365
• A supportive, team-oriented work environment where your ideas matter

Grow Your Career

This position is part of our technical career path, with opportunities to advance into roles such as:

• Modern Workplace Systems Administrator
• Senior Support Specialist
• Systems Engineer
• Cloud Engineer

As Artemis continues expanding our Microsoft Modern Workplace practice, you'll have opportunities to develop expertise in cloud identity, endpoint management, automation, cybersecurity, and Microsoft cloud technologies.

Ready to build your career with Artemis IT? Apply today-we'd love to meet you

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year, * 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Artemis IT is a leading Managed Services Provider (MSP) based in Melbourne, Florida. For more than 30 years, we've helped organizations throughout Central Florida leverage technology to improve productivity, security, and business success.