3rd Line IT Engineer

Wedodata (bristol) Ltd
Woking, United Kingdom
3 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate
Compensation
£ 44K

Job location

Woking, United Kingdom

Tech stack

Microsoft Windows
Microsoft Active Directory
Azure
Backup Devices
Business Software
Cloud Computing
Dynamic Host Configuration Protocol
Disaster Recovery
Monitoring of Systems
Windows Server
Cloud Services
Virtualization Technology
Enterprise Software Applications
Sonicwall
Information Technology
Patch Management
VMware

Job description

As a 3rd Line Support Engineer, you will act as the senior technical escalation point for complex IT issues, supporting a diverse infrastructure of on-prem and cloud-based technologies. You'll work closely with several departments across the college, lead technical problem-solving, contribute to infrastructure projects, and ensure systems remain secure, resilient, and fit for purpose., * Act as the escalation point for complex 2nd and 3rd line technical issues.

  • Support and maintain Windows Server, Active Directory, Group Policy, DNS and DHCP environments.
  • Manage and troubleshoot Microsoft 365 and enterprise applications.
  • Monitor infrastructure performance, backups, patching and disaster recovery solutions.
  • Support virtualisation platforms and cloud services.
  • Participate in infrastructure upgrades, digital transformation projects and continuous service improvement.
  • Produce and maintain technical documentation and knowledge base articles.
  • Work collaboratively with internal teams and third-party suppliers to deliver high-quality IT services.

Requirements

  • Significant experience in a 3rd Line Support or Infrastructure Support role.
  • Strong knowledge of Windows Server administration.
  • Experience managing Active Directory, Group Policy, DNS and DHCP.
  • Experience supporting Microsoft 365 and enterprise business applications.
  • Knowledge & experience of VMWare
  • Azure experience
  • Experience with system monitoring, patch management and backup solutions.

Desirable

  • Experience working within an education environment., * Smoothwall
  • Azure
  • 3rd Line Support Tier
  • IT Infrastructure
  • Microsoft 365 (Cloud Suite)
  • Patch Management & Software Updates
  • SonicWall Firewall
  • VMware & Azure Virtualization

About the company

WeDoData are working with a forward-thinking further education college group who are split between 2 campuses who are looking for an experienced 3rd Line Support Engineer to join their Systems & Innovation team, providing expert technical support and helping shape the future of the IT infrastructure.

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