Solutions Support Engineer (Valencia)

ppWe are a general technology provider with 65 years of global experience, operating in Payment, Mobile, Data and Identity Solutions across 16 countries.We employ more than 4,000 people with a focus on building a trustworthy and secure world./ph3Job Title /h3pSolutions Support Engineer - Mobile Solutions Team, Madrid./ph3Job Overview /h3pThe Operations Support team delivers comprehensive production engineering support and develops effective tools for the Trusted Connectivity business unit.The role reports directly to the Solutions Support Manager./ph3Key Responsibilities /h3ulliProvide comprehensive support and troubleshooting across multiple products, features, and production services./liliCollaborate on coding projects focused on operations and maintenance, using languages such as Python, Java, Perl, shell scripts, and web technologies./liliAssist with software deployment in both staging and production environments./liliDesign and develop tools that facilitate efficient operations and maintenance./liliGenerate system and support status reports utilizing big?data tools for actionable insights./liliTake ownership of one or more digital products or components./liliCoordinate customer notifications and workflows to ensure adherence to service level agreements./liliCollaborate with a global support team to transfer or assume responsibility for active support issues, while building a dedicated knowledge base and skill set./liliBe available for on?call activities as required./liliProvide on?premises support whenever necessary./li /ulh3Required Qualifications /h3ulliGraduated in computing engineering, electronics, telecommunications, or related fields./liliAdvanced level of English (spoken and written)./liliSome proven experience working for Telco companies will be a plus./liliMinimum of 3 years of Linux/Unix experience, with a preference for RedHatLinux./liliProficiency in Microsoft Windows Suite, internet browsers, and programming skills./liliProficiency in shell programming./liliProficiency in writing intermediate?level SQL queries./liliMandatory experience in database and SQL concepts, with advantageous knowledge of PostgreSQL and MongoDB./liliThorough understanding of TCP/IP and proficiency in using tracing tools to analyze protocol messages./liliExperience with JBOSS web server./liliUnderstanding of XML/SOAP, web services, workflow modeling, and web application development./liliAbility to work effectively both independently and as part of a team, maintaining composure under stressful conditions./liliDemonstrated ability to multitask and thrive in a fast?paced environment./liliWillingness and availability to travel globally as required./liliDemonstrated dedication to operational excellence and continuous improvement./li /ulh3Desirable Skills and Knowledge /h3ulliUnderstanding of networking (switches, firewalls, and routers)./liliKnowledge and experience in SMPP connections./liliKnowledge of networking principles and Java?based technologies./liliFamiliarity with high?availability techniques including load balancing, clustering, redundancy, and fail?over./liliFamiliarity with AWS services and their operations (SysOps)./liliStrong programming skills./li /ulh3Benefits /h3ulliFlexible hours and possibility of working from home./liliPrivate medical and life insurance./liliCafeteria available for employees./li /ulpValid creates an inclusive environment for all employees.We are committed to building a company that reflects the diversity of the world, combating discrimination based on sex, age, race, sexual orientation, religion, education, social status, culture, or special needs such as illness or disability./p /p #J-*****-Ljbffr

li /ulh3Required Qualifications /h3ulliGraduated in computing engineering, electronics, telecommunications, or related fields. /liliAdvanced level of English (spoken and written). /liliSome proven experience working for Telco companies will be a plus. /liliMinimum of 3 years of Linux/Unix experience, with a preference for RedHatLinux. /liliProficiency in Microsoft Windows Suite, internet browsers, and programming skills. /liliProficiency in shell programming. /liliProficiency in writing intermediate?level SQL queries. /liliMandatory experience in database and SQL concepts, with advantageous knowledge of PostgreSQL and MongoDB. /liliThorough understanding of TCP/IP and proficiency in using tracing tools to analyze protocol messages. /liliExperience with JBOSS web server. /liliUnderstanding of XML/SOAP, web services, workflow modeling, and web application development. /liliAbility to work effectively both independently and as part of a team, maintaining composure under stressful conditions. /liliDemonstrated ability to multitask and thrive in a fast?paced environment. /liliWillingness and availability to travel globally as required. /liliDemonstrated dedication to operational excellence and continuous improvement. /li /ulh3Desirable Skills and Knowledge /h3ulliUnderstanding of networking (switches, firewalls, and routers). /liliKnowledge and experience in SMPP connections. /liliKnowledge of networking principles and Java?based technologies. /liliFamiliarity with high?availability techniques including load balancing, clustering, redundancy, and fail?over. /liliFamiliarity with AWS services and their operations (SysOps). /liliStrong programming skills. /li /ulh3Benefits /h3ulliFlexible hours and possibility of working from home.

ppWe are a general technology provider with 65 years of global experience, operating in Payment, Mobile, Data and Identity Solutions across 16 countries. We employ more than 4,000 people with a focus on building a trustworthy and secure world.