Exchange Customer Engineer (Bilingual)

ph3Overview /h3pWe are Concentrix, the intelligent transformation partner.Solution-focused.Tech-powered.Intelligence-fueled./ppstrongJob Title: Exchange Customer Engineer (Bilingual) /strong /ph3Role Overview /h3pWe are seeking a highly skilled and experienced Customer Engineer specializing in Microsoft 365, Exchange Server, and Exchange Online.The ideal candidate will help customers optimize and modernize their email and collaboration environments, ensuring high performance, security, and reliability across both on-premises and cloud platforms.This role is customer-facing and requires excellent communication skills, both verbal and written, to interact with technical, non-technical, and leadership stakeholders./ppAs a Customer Engineer, you will act as a trusted technical advisor, supporting enterprise customers in the design, deployment, migration, and optimization of Exchange Server and Exchange Online environments, as well as broader Microsoft 365 administration and governance.Note: This position requires fluency in English./ph3Key Responsibilities /h3ulliLead and deliver customer engagements focused on: /liulliExchange Server (on-premises and hybrid) /liliExchange Online /liliMicrosoft 365 administration and governance /li /ulliDesign and implement scalable and secure email architectures across hybrid and cloud environments /liliPlan and execute migrations from legacy email systems to Exchange Server and Exchange Online /liliSupport migrations from on-premises Exchange to Exchange Online, ensuring minimal downtime and data integrity /liliProvide advanced troubleshooting, optimization, and post-migration support /liliManage and maintain Exchange environments, ensuring high availability, performance, and reliability /liliCollaborate with customers to define migration strategies, timelines, and best practices /liliSupport compliance, retention, and governance requirements within Microsoft 365 /liliAutomate administrative tasks using PowerShell and other tools /liliDocument technical solutions, best practices, and operational procedures /li /ulh3Required Qualifications /h3ulli10+ years of experience in customer-facing roles (architecture, administration, consulting, or support) /liliStrong hands-on experience with: /liulliExchange Server (administration, architecture, and migrations) /liliExchange Online (administration and migrations) /liliMicrosoft 365 administration and governance /li /ulliExperience with hybrid Exchange environments /liliStrong knowledge of Active Directory and Azure Active Directory (Entra ID) /liliProven experience planning and executing complex email migrations /liliAdvanced troubleshooting and problem-solving skills /liliExperience with PowerShell scripting for automation and management /liliStrong communication and stakeholder management skills /li /ulh3Preferred Qualifications /h3ulliExperience with: /liulliEmail compliance and retention solutions /liliLarge-scale enterprise or government environments /liliMicrosoft Graph API /li /ulliKnowledge of: /liulliCloud Adoption Framework /liliWell-Architected Framework /li /ulliRelevant Microsoft certifications in Exchange, Microsoft 365, or related areas /li /ul /p #J-*****-Ljbffr

ppstrongJob Title: Exchange Customer Engineer (Bilingual) /strong /ph3Role Overview /h3pWe are seeking a highly skilled and experienced Customer Engineer specializing in Microsoft 365, Exchange Server, and Exchange Online. The ideal candidate will help customers optimize and modernize their email and collaboration environments, ensuring high performance, security, and reliability across both on-premises and cloud platforms. This role is customer-facing and requires excellent communication skills, both verbal and written, to interact with technical, non-technical, and leadership stakeholders. /ppAs a Customer Engineer, you will act as a trusted technical advisor, supporting enterprise customers in the design, deployment, migration, and optimization of Exchange Server and Exchange Online environments, as well as broader Microsoft 365 administration and governance. Note: This position requires fluency in English. /ph3Key Responsibilities /h3ulliLead and deliver customer engagements focused on: /liulliExchange Server (on-premises and hybrid) /liliExchange Online /liliMicrosoft 365 administration and governance /li /ulliDesign and implement scalable and secure email architectures across hybrid and cloud environments /liliPlan and execute migrations from legacy email systems to Exchange Server and Exchange Online /liliSupport migrations from on-premises Exchange to Exchange Online, ensuring minimal downtime and data integrity /liliProvide advanced troubleshooting, optimization, and post-migration support /liliManage and maintain Exchange environments, ensuring high availability, performance, and reliability /liliCollaborate with customers to define migration strategies, timelines, and best practices /liliSupport compliance, retention, and governance requirements within Microsoft 365 /liliAutomate administrative tasks using PowerShell and other tools /liliDocument technical solutions, best practices, and operational procedures /li /ulh3Required Qualifications /h3ulli10+ years of experience in customer-facing roles (architecture, administration, consulting, or support) /liliStrong hands-on experience with: /liulliExchange Server (administration, architecture, and migrations) /liliExchange Online (administration and migrations) /liliMicrosoft 365 administration and governance /li /ulliExperience with hybrid Exchange environments /liliStrong knowledge of Active Directory and Azure Active Directory (Entra ID) /liliProven experience planning and executing complex email migrations /liliAdvanced troubleshooting and problem-solving skills /liliExperience with PowerShell scripting for automation and management /liliStrong communication and stakeholder management skills /li /ulh3Preferred Qualifications /h3ulliExperience with: /liulliEmail compliance and retention solutions /liliLarge-scale enterprise or government environments /liliMicrosoft Graph API /li /ulliKnowledge of: /liulliCloud Adoption Framework /liliWell-Architected Framework /li /ulliRelevant Microsoft certifications in Exchange, Microsoft 365, or related areas /li /ul /p #J-*****-Ljbffr

Mission:  

We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.

About Concentrix:  

We’re a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!

Company Overview:  

In a world full of average, we stand out. We believe experience is everything. Period.  To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people.