Product Support Engineer

As a Product Support Engineer, you'll play a key role in the through-life support of complex defence systems. You'll provide technical expertise across product support, laboratory management, network administration and customer support activities, helping to ensure systems remain operational, secure and fit for purpose. Working closely with engineering teams, programme stakeholders and customers, you'll support service delivery, implement product improvements and act as a technical authority for product-related queries. What you'll be doing: Product & Technical Support: *Acting as a focal point for engineering and technical support queries relating to supported products and systems. *Providing technical advice to engineering teams, programme teams, manufacturing, repair organisations and customers. *Supporting product investigations, fault diagnosis, repairs and corrective actions. *Identifying and implementing design and supportability improvements throughout the product lifecycle. *Managing technical documentation, reports, estimates and engineering deliverables. BMN Administration: *Administering and maintaining Battle Management Network (BMN) environments. *Managing system security, software updates, patches and configuration control. *Maintaining network integrity, user access controls and accreditation requirements. *Supporting audits and implementing corrective actions where required. *Diagnosing and resolving network and system faults.

*Experience supporting complex electronic, networked or mission systems. *Strong hardware fault-finding and diagnostic skills. *Experience administering and maintaining secure networked environments. *Knowledge of product support, service management and through-life support principles. *Experience working within engineering laboratories or test environments. *An understanding of configuration, asset and equipment management. *Strong stakeholder engagement and communication skills. *The ability to work independently and manage competing priorities. *Happy to work from the Crawley office 3-4 days per week.