Infrastructure Engineer

Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services. Purpose of this role: Support and maintain the technical systems underpinning EUC services, support the integration of new services and retirement of legacy systems, collaborate technically with the wider organisation on agile initiatives Main Duties and Responsibilities: Accountable for running EUC services in a professional manner to provide a secure, cost effective service ensuring customer satisfaction. *Responding to incidents and requests against agreed SLA's on EUC services and all tasks associated with running and maintaining the service. *Monitor Service Now Dashboards and maintain call queues at acceptable level adhering to IS charter for call resolution *Follow agreed processes for EUC, change, service desk interaction, CSOC, project DDQS, IVVQP, SDVLA and business engagement. *Troubleshooting on service issues and represent EUC at Incident Post Mortem and Change meetings. *Monitor EUC systems for up time as needed. Collaborate with other IS teams and business staff contacts to ensure maximum possible uptime for the live services. Report serious security or service issues as needed. *Focus on customer satisfaction and maintain a quality service with professional interactions and appropriate behavior. *Ensure technical service documentation maintained and up-to-date.

*Bachelor Degree level education/experience *Five years minimum working in industry with proven track record required *Security clearance required