Software Engineer Manager - Customer Core Platforms (Remote)

As the Engineering Manager for Customer Core Platforms (SVOC/Profile, Customer Info Commons, Wallet, and Enterprise Preference Center), you will lead a team of 10 engineers across four foundational systems serving DIY and ~20M Pro customers, directly enabling identity, payments, preferences, and privacy across The Home Depot's omnichannel experience. You will be responsible for managing ~180 repos across these high-scale enterprise platforms while driving delivery on multiple Top 40 initiatives including Pro Trade Credit, Dynamic Pricing, eProcurement, Complex Delivery, and B2B 3.0. As Engineering Manager, you will lead, mentor, and grow a team of engineers while partnering daily with Product Managers and Principals to align strategy, plan capacity, and execute quarterly commitments. You will champion AI-forward engineering as a core team practice - driving measurable AI adoption through GitHub Copilot, Gemini Enterprise, and Claude, and holding the team accountable to engineering metrics including AI coding usage, PR cycle time, and Code Climate velocity. You will be comfortable with agentic workflows, MCP integrations, and responsible AI governance at enterprise scale. In addition, you will collaborate with cross-functional teams to ensure secure, reliable, and scalable delivery across a modern technology stack including Java, Spring Boot, GCP, Cassandra, and distributed search platforms (Solr, Elasticsearch, MongoDB Atlas). You will drive continuous improvement in observability instrumentation, monitoring and alerting, platform resiliency, and cloud cost optimization across all platforms. KTLO commitments include Secure Flow Migration, Java/Spring Boot upgrades, GCP N4 modernization, and Vault migration. The Engineering Manager must exhibit the ability to lead through ambiguity, drive change management, manage cross-team dependencies, and continuously improve engineering processes across a large, distributed platform portfolio., * 30% Delivery & Execution:

• Collaborates and pairs with product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions
• Documents, reviews and ensures that all quality and change control standards are met
• Writes custom code or scripts to automate infrastructure, monitoring services, and test cases
• Works with vendors and partners for the successful implementation of critical tooling and platforms
• Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively
• Contributes to enterprise-wide tools to drive destructive testing, automation, and engineering empowerment
• Evaluates new technologies for adoption across the enterprise
• Participates in and leads review board sessions to drive consistency across the enterprise
• Fills in on product teams for engineers who are out of the office
• 10% Support & Enablement:
• Fields questions from engineers, product teams, or support teams
• Monitors tools and participates in conversations to encourage collaboration across product teams
• Provides application support for software running in production
• Acts as a technical escalation point for the engineers on the team
• 50% People:
• Provides leadership, mentoring, and coaching to Software Engineers
• Attracts, retains, and develops top talent to build a world class Software Engineering Team
• Conducts annual and mid-year reviews by reviewing individual development plans and team feedback
• Fosters collaboration with team members to drive consistency across product teams, and finds opportunities to expose engineers to career interests
• Acts as a proponent of modern software development practices
• Guides team members in strategy, alignment, analysis, and execution tasks within and across product teams
• Participates in and contributes to learning activities around modern software design and development core practices (communities of practice)
• 10% Learning:
• Learns, through reading, tutorials, and videos, new technologies and best practices being used within other technology organizations
• Builds relationships with technology leaders at other companies to learn best practices and elegant solutions to common problems

Direct Manager/Direct Reports:

• Typically reports to the Software Engineer Sr. Manager, Technology Director or Sr. Director.

Travel Requirements:

• Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles., * Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs
• Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders
• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
• Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Develops Talent: Developing people to meet both their career goals and the organization's goals
• Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives
• Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action
• Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear
• Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics
• Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations

• Must be eighteen years of age or older.

• Must be legally permitted to work in the United States.

• Mastery of an object oriented programming language (preferably Java)

• Must be legally permitted to work in the United States, * Engineering leadership experience with Java, Spring Boot, GCP, Cassandra, cloud cost optimizations and distributed search platforms (Solr/elastic/mongo)

• Experience managing large-scale foundational customer platform portfolios with AI-PDLC

• Strong people leadership with experience managing 10+ direct reports

• Proven capacity planning and quarterly commitment management in collaboration with Product teams and Principals

• Hands-on AI-forward leader with experience in GitHub Copilot, Gemini Enterprise, and Claude, driving AI adoption as a measurable engineering metric including AI coding usage, PR cycle time, and balanced team insights through Code Climate velocity metrics

• Comfortable with agentic workflows, MCP integrations, and responsible AI governance at enterprise scale

• Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 5

Preferred Years of Work Experience:

• No additional years of experience

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.