Entry Level Technical Support Representative

Provides technical support to users by researching and answering questions; troubleshooting problems; maintaining workstation and LAN performance.

Project Details:

• Provide answers to clients by identifying problems; researching answers; guiding client through corrective steps.
• Improve client references by writing and maintaining documentation.
• Participate in development of client training programs by identifying learning issues; recommend instructional language.
• Accommodate client disabilities by recommending devices and techniques.
• Avoid legal challenges by monitoring compliance with service agreements.
• Improve system performance by identifying problems; recommend changes.
• Update job knowledge by participating in educational opportunities; maintain personal networks.
• Accomplish information systems and organization mission by completing related results as needed.

*A self-starter with the ability to quickly learn and effectively communicate technical concepts to our customers.

• Must have a love for customer service and helping others.
• Basic working knowledge of the latest versions of Windows.
• Excellent speaking and writing skills.
• Must be able to troubleshoot and quickly diagnose issues.
• Strong people skills with a professional, energetic, and patient phone manner.
• Ability to work independently and under pressure to meet deadlines.