IT Engineer II

Underpinned by unmatched speed and performance power, we are the trusted backbone that's taking the insurance industry from friction to flow with Distribution Velocity - speed, performance, and trust - to drive growth at scale.

With over 95% of the top agencies and insurers and 50% of industry compliance transactions running through Vertafore, we lead at the intersection of innovation and trust, giving insurance professionals the confidence to transform and win in the AI era.

Our reach is global, with headquarters in Denver, Colorado, and offices across the U.S., Canada, and India.

Enterprise IT Engineers are responsible for supporting internal customers and clients at Vertafore in their assigned office and through the completion of assigned tickets. This position will directly impact our user's ability to improve productivity, manage account needs, standardize, and streamline processes

Core Requirements and Responsibilities:

Essential job functions included but are not limited to the following:

• Primarily responsible for installation, configuration, repair, replacement of workstation, other hardware components and software applications

• Works closely with users to ensure smooth, uninterrupted operation of workstations and all related peripherals

• Security operations including remediations, virus prevention, user and email risk analysis, vulnerability management and Identity and Access Management

• Supports local network infrastructure, desk side LAN, Wi-Fi, and hardware changes

• Supports Executive level issues including PC and Mac (hybrid, remote support)

• Responsible for Enterprise Core Services (Active Directory, DNS, DHCP, NPS, Imaging, Software Deployment, GPO Management, O365 Management)

• Server Management including patch oversight, OS upgrades, new builds, DC deployment and decommissioning

• Implement and support compliance controls and auditing (IAM, Zero Trust, Domain and endpoint hardening)

• Mobile Device Management and Mobile App Management

• Performs formal system design bases on IS management methodologies

• Applies Quality Control and Quality Assurance principles

• Ability to communicate complex technical concepts to individuals varying various technical ability

• Writes and maintains complete and concise technical project documentation

• Presents training presentations on multiple technical levels

• Familiar with ITIL best practices in time management and project management

• Other duties as assigned

• Understanding of general business issues including external factors that impact business and industry

• Familiar with endpoint management solutions such as Tanium, Intune, JAMF

• VDI, AWS and datacenter virtualization and support experience recommended

• Familiar with MFA solutions and best practices for BYOD (MS Entra, Ping)

• Experience with Anti-Virus and security response applications such as Symantec, CrowdStrike

• Ability to provide excellent and timely customer service

Qualifications:

• Minimum of 3 years' experience maintaining and troubleshooting PC and MAC operating systems required (Windows Desktop OS, MacOS, iOS)

• 3-5 years' experience with strong user endpoint troubleshooting and resolution

• Minimum of 3 years' experience troubleshooting network and Wi-Fi issues end to end

• Minimum of 3 years' experience with Enterprise Core Services (AD, DNS, DHCP, NPS, Imaging, Software Deployment, GPO Management, PS Scripting a plus)

• 2 years' experience with Server OS, VCenter and physical server room infrastructure support

Additional Requirements and Details:

• Travel required up to 10% of the time.

• Located and working from an office location.

• Occasional lifting and/or moving up to 10 pounds., The selected candidate must be legally authorized to work in the United States.

Be an Early Applicant Hybrid Denver, CO, USA 65K-80K Annually Mid level Hybrid Denver, CO, USA 65K-80K Annually Mid level Provide onsite enterprise IT support for workstations, servers, networks, and endpoints. Manage AD and core services, remediate security incidents, support Wi-Fi and LAN, maintain servers and virtualization, implement compliance controls, and deliver user training and documentation to improve productivity and reliability. The summary above was generated by AI

Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better. Whether you're interested in engineering or development, marketing or sales, or something else - if this sounds like you, then we'd love to hear from you!

We are headquartered in Denver, Colorado, with offices in the US, Canada, and India.

$65,000 - $80,000 / year + Bonus

The insurance industry runs on Vertafore. We equip agencies, MGAs, and carriers with the core digital systems, specialized AI, and data-driven foundation to eliminate distribution drag across the insurance lifecycle, spanning sales, servicing, and back-office operations., * The opportunity to work in a space where modern technology meets a stable and vital industry

• Medical, vision & dental plans
• Life, AD&D
• Short Term and Long Term Disability
• Pension Plan & Employer Match
• Maternity, Paternity and Parental Leave
• Employee and Family Assistance Program (EFAP)
• Education Assistance
• Additional programs - Employee Referral and Internal Recognition

Why Vertafore is the place for you: *US Only

• The opportunity to work in a space where modern technology meets a stable and vital industry
• We have a Flexible First work environment! Our North America team members use our offices for collaboration, community and team-building, with members asked to sometimes come into an office and/or travel depending on job responsibilities. Other times, our teams work from home or a similar environment.
• Medical, vision & dental plans

• PPO & high-deductible options

• Health Savings Account & Flexible Spending Accounts Options:

• Health Care FSA
• Dental & Vision FSA
• Dependent Care FSA
• Commuter FSA

• Life, AD&D (Basic & Supplemental), and Disability
• 401(k) Retirement Savings Plain & Employer Match
• Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance
• Parental Leave & Adoption Assistance
• Employee Assistance Program (EAP)
• Education & Legal Assistance
• Additional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and Wellness
• Commuter Benefits (Denver)

Over the past 50 years, Vertafore has advanced the entire insurance distribution channel with the best software solutions in the industry. Today, we're proud to say hundreds of thousands of Vertafore users rely on our solutions to write business faster, reduce costs, and fuel growth by increasing collaboration and streamlining processes. Vertafore leads the industry with secure, cloud-based mobile products that provide superior reporting and analytics, delivering actionable insight- right when customers need it most. We partner with other leading technology companies to deliver comprehensive solutions to improve the way our customers do business and serve their customers. The Vertafore Way Insurance is about relationships, and technology should make those relationships stronger. That's why, at Vertafore, it's our mission to transform the way the industry operates by putting people at the heart of insurance technology. By focusing on our customers, becoming better every day, and delivering results you can see, we provide the level of trust and security that insurance is all about. · Bias to Action: We're united by an innate drive to take action and make a difference in the technology and insurance spaces. · Win Together: We work together as one team, showing empathy and respect along the way. · Show Up Curious: We work to challenge one another to push boundaries and think beyond the box. · Say It, Do It: We honor every one of our commitments because integrity is important to us. · Customer Success is Our Success: We cultivate authentic relationships and follow up by actively listening to their needs. · We Love Insurance: We appreciate the impact insurance has on the world.