Tobias Dunn-Krahn

Applying Agile Principles to Incident Management

What if you treated every incident like a compressed agile sprint? Learn how this approach helps you resolve outages faster and minimize customer impact.

Applying Agile Principles to Incident Management
#1about 6 minutes

Defining digital service incidents and key stakeholders

An incident is any interruption to a digital service, from a full outage to an SLO breach, involving service teams, IT, support, and management.

#2about 4 minutes

Applying agile and SRE principles to incident response

Improve incident management by adopting agile principles like iterative mitigation, DevOps culture-bridging, Scrum retrospectives, and SRE-driven automation.

#3about 3 minutes

Using Failure Friday to practice incident management

Regularly practicing incident response through simulated outages, known as Failure Friday, builds team confidence and refines resolution processes.

#4about 2 minutes

Demo setup of a company's modern and legacy toolchains

The demo scenario involves a company with an agile team using tools like Slack and Jira, and a major incident team using ServiceNow.

#5about 5 minutes

Demo of receiving an alert and initiating an incident

An automated workflow enriches an incoming alert with diagnostic data and, upon escalation, creates linked artifacts in Slack, Jira, and ServiceNow.

#6about 6 minutes

Using an incident console to manage response and resolvers

The incident console provides a central hub for tracking status, managing on-call resolvers, and accessing collaboration channels to streamline remediation.

#7about 2 minutes

Conducting a post-incident review to drive improvement

After resolution, a post-incident review helps analyze the timeline, document learnings, and create trackable action items to prevent future occurrences.

#8about 9 minutes

Building custom automation with a low-code flow designer

The low-code flow designer allows teams to build custom automation workflows by connecting triggers and steps to integrate with any tool, including on-premise systems.

Related jobs
Jobs that call for the skills explored in this talk.

Featured Partners

Related Videos

See all videos
The user in the eye of the Cargo1492 storm47:10

The user in the eye of the Cargo1492 storm

Martin Nader

DevOps Maturity Check – a way to balance autonomy and alignment42:52

DevOps Maturity Check – a way to balance autonomy and alignment

Martin Thalmann

Handling incidents collaboratively is like solving a rubix cube24:00

Handling incidents collaboratively is like solving a rubix cube

Nele Uhlemann

SRE Methods In an Agency Environment44:31

SRE Methods In an Agency Environment

Martin Beránek

Navigating the Future of Junior Developers in Tech27:13

Navigating the Future of Junior Developers in Tech

Chris Heilmann

3 Key Steps for Optimizing DevOps Workflows24:31

3 Key Steps for Optimizing DevOps Workflows

Daniel Tao

Retooling and refactoring - an investment in people.50:23

Retooling and refactoring - an investment in people.

Andrew Holway

Enabling automated 1-click customer deployments with built-in quality and security44:40

Enabling automated 1-click customer deployments with built-in quality and security

Christoph Ruggenthaler

From learning to earning

Jobs that call for the skills explored in this talk.