Unlocking the AI Black Box: Building Trust in the Era of Agentic Production
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Jemiah Sius
New Relic
Senior Director Developer Relations
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Harry Kimpel
New Relic
Developer Relations Engineer
Most organizations experimenting with agentic AI aren’t blocked by models, frameworks, or orchestration. They’re blocked by something far more basic: the everyday realities of how enterprises actually work. Agents look brilliant in controlled demos, but the moment you try to plug them into real systems (legacy data, governance, identity, compliance, and unclear ownership) they collapse into the same pile of abandoned POCs as everything else.
My talk cuts through the hype and gets straight to the uncomfortable truth:
This isn’t yet another vision talk, but the reality check most teams never get: the engineering and organizational work required to move agents from the lab into the world where the constraints are real and the stakes are even higher.
Care about getting agentic systems running rather than demoing? This session gives you the hard truths and the practical steps to finally make that possible.
World Congress 2026 Europe
Jemiah Sius
New Relic
Senior Director Developer Relations
Harry Kimpel
New Relic
Developer Relations Engineer
May Walter
Hud
Co-founder and CTO
Tamas Piros
AI Consultant
Tamas Piros
AI Consultant