Reinventing Incident Response with AI Agents and MCP
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Jayant Tyagi
Salesforce
Lead Member of Technical Staff
AI agents increasingly invoke APIs, access sensitive data, and take actions with real consequences. Governance cannot remain a document reviewed only after deployment. This session presents a practical two-layer approach: build-time tests for policy compliance, answer grounding, and tool-use trajectories, followed by runtime enforcement using versioned tool contracts. Attendees will see how to detect contract drift, validate scope and side effects, require confirmation for sensitive actions, block unsupported tool calls, and preserve an audit trail explaining every decision.
World Congress 2026 North America
Jayant Tyagi
Salesforce
Lead Member of Technical Staff
Nitin Eusebius
AWS
Principal Solutions Architect
Vivek Pandit
Turing
Frontier AI Lead
Amjad Shaikh
ServiceNow
VP Platform & AI
Soumil Mandal
ServiceNow
Sr. ML Engineer