Finding the Edges: Testing, Evaluating, and Monitoring Voice AI Agents Before Your Users Do
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Matt Wyman
Okareo
CEO
Anahita Havewala
Expert Development Architect Office of the CTO ยท SAP
Anuj Gupta
Principal Architect ยท SAP
Building a Voice AI demo takes a weekend; production engineering is a different beast. This session delivers the architectural playbook for scaling resilient, enterprise-grade voice agents. We will evaluate speech-to-speech versus modular (STT โ LLM โ TTS) pipelines, WebRTC stacks, and hybrid topographies for strict data residency. You will learn fast-brain/slow-brain UX patterns to keep turn-taking responsive while backends process tool calls, alongside strategies for runtime model switching and custom vocabulary. Walk away with the exact trade-offs, patterns, and metrics needed to operate low-latency voice pipelines at scale.
World Congress 2026 North America
Matt Wyman
Okareo
CEO
Aditya Rohit
Swytchcode
Founder & CEO
Anagha Rumade
JPMorgan Chase
Applied AI/ML Lead
Anjana Umapathy
JPMorgan Chase
Applied AI/ML Lead & VP
Apoorva Jaiswal
JPMorgan Chase
Applied AI/ML Lead
Rishab Kumar
Twilio
Staff Developer Evangelist AI