IT TECHNICIAN 2

This is a recruitment for an IT Technician II within the Client Services Division of the Governor’s Technology Office. The position is based in Carson City, NV and working under the Service Desk Supervisor and Manager in Carson City. Also, the position provides support to all State agencies’ employees supported by the Client Services group and is tasked with providing quality customer service by answering calls and providing one stop shopping for users by supporting desktop, network, hardware, and software issues. Additionally, this position may be responsible for installing, configuring, monitoring, and maintaining Windows based desktop PCs, laptops, PDA phones, NHP/MDC’s tablets mobile hand-held devices, servers, network equipment, and peripherals across the entire state of Nevada. Also, incumbents may be charged with fixing PCs, monitoring the network, and assisting with Service Desk user support. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa., Participate in the development and revision of policies and procedures related to a functional area; review policies and procedures for changes applicable to IT; maintain operations, tasks, security, and/or functional area logs; review instructions from other IT staff and correct or return for revisions as necessary.

Perform related duties as assigned.

Do you have experience in Peripheral hardware support?, Do you have a High school diploma or GED?, Graduation from high school or equivalent and three years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, one year of which must have included IT work experience in a user support role; OR one year of relevant experience as an IT Technician I in Nevada State service; OR an equivalent combination of education and experience as described above., This job specification lists the major knowledge, skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge, skills and abilities from a previous level.

Help Desk Support: Working knowledge of: computer hardware, software, peripherals, and current computer technology and trends; help desk applications as used for change/problem management.

General knowledge of: commercially available operating systems and applications used by the agency; principles and practices of a computer system and peripheral devices as needed to operate and monitor a system; user password security principles and practices.

Ability to: communicate with a higher level IT staff member and the user to facilitate resolution of computer problems; monitor inventory and request supplies; plan, layout, and record technical material in order to produce requested documents.

Mainframe and Server Operations: Working knowledge of: computer hardware, software, peripherals, and current computer technology and trends.

General knowledge of: data processing systems; job control language or system language; job recovery procedures; principles and practices of a computer system and peripheral devices as needed to operate and monitor a system; specific computer commands relative to an agency’s computer system; user password security principles and practices. Ability to: communicate with a higher level IT staff member and the user to facilitate resolution of program/job quality problems; monitor inventory and request supplies; perform production set-ups to ensure jobs are run in accordance with production requests; plan, layout, and record technical material in order to produce requested documents; prioritize the workload; provide quality control of jobs in order to ensure jobs are run correctly; read and interpret job schedules and instructions; submit jobs using computer input devices.