Systems Support Engineer (Compute Infrastructure)

The Senior Systems Support Engineer will support server, systems, virtualization, cloud, and operational infrastructure needs. This role will help maintain stable compute environments, troubleshoot system issues, support monitoring, and coordinate with specialized teams for escalations and improvements., * Provide L3 support for compute, systems, and server infrastructure.

• Support virtualization platforms such as VMware vSphere, Citrix, or similar technologies.
• Troubleshoot system performance, availability, and reliability issues.
• Support cloud compute environments across AWS, Azure, or Google Cloud Platform where applicable.
• Monitor systems and infrastructure performance.
• Analyze metrics and support performance optimization efforts.
• Coordinate with network, security, storage, backup, telecom, M365, and desktop teams.
• Maintain documentation, operational procedures, and support records.
• Participate in incident response, root cause analysis, and on-call escalation.

• 7+ years of systems engineering, compute support, or infrastructure operations experience.
• Strong L3 compute or systems support experience.
• Experience with VMware, Citrix, Windows Server, Linux, or similar platforms.
• Experience troubleshooting server, virtualization, and performance issues.
• Experience with monitoring tools and infrastructure reliability practices.
• General understanding of network, storage, backup, and endpoint dependencies.
• Strong communication, documentation, and problem-solving skills.

Preferred Qualifications

• Microsoft, VMware, Linux, AWS, Azure, or related certifications.
• Healthcare or critical operations experience.
• Experience with SolarWinds or similar monitoring tools.
• Exposure to cloud migration or hybrid infrastructure environments.

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.