Systems Administrator Project Specialist

In this role, you will be part of a team of technicians maintaining the computer desktop/laptops and local network environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. This is primarily a help desk support position, with the main area of responsibility to support the PCs, printers, software applications, and related equipment at the NJ State Library and the Talking Book and Braille Center. The successful candidate will need to become familiar with library specific applications as well as provide traditional desktop support., Provide helpdesk support to roughly 100 end users and resolve problems to the end user’s satisfaction

• Monitor and respond quickly and effectively to end user requests received through the IT helpdesk system

• Manage Active Directory and Microsoft 365 tenant

• Review and respond to system-generated alerts

• Maintain documentation for end users and IT staff

• Install, test, and configure new hardware and software

• Maintain inventory of all equipment, software and software licenses

• Utilize RMM platform to deploy patches and maintain configuration compliance

• Use antivirus platform to monitor and resolve malware issues

• Oversee spam training platform

• Manage thin clients

• Manage public PCs with patron reservation system

• Work on special projects as needed

Graduation from an accredited college with a Bachelor’s degree supplemented by a Master’s degree in a field related to the position to be filled or equivalency as determined by the appointing authority.

-3-5 years of experience providing helpdesk support to end users

-Experience working with Windows 11 and Office 2024 and Office 365

-Ability to work in a team environment by taking direction and feedback, communicating clearly, and documenting activities

-Ability to work independently on multiple issues at once and handle overlapping timelines

-Ability to communicate effectively and professionally with end users

-Must possess good problem-solving skills

Preferred Experience:

-Windows Server 2019 and above