Information Technology Specialist I (00018) - Longwood University

Longwood University invites qualified applicants to apply for the position of Information Technology Specialist I (00018) in User Support Services. The successful candidate will provide technical support to faculty/staff and students regarding networking, software, hardware, e-mail, and telecommunications. This position is responsible for resolving as many customer issues as possible over the phone and for creating and assigning work orders to the appropriate technician when necessary. The successful candidate must effectively communicate policies and procedures to faculty/staff and students over the phone, electronically, and in person as needed. Assistance with hands-on computer repairs is also a requirement as needed.

This position is located in Farmville, Virginia, and is required to work in person on Longwood University’s campus.

Visa sponsorship is not available for this position.

Do you have experience in Technical support via phone?, Do you have a Bachelor’s degree?, * High school diploma / GED

• Experience in a customer service environment
• Demonstrated ability to communicate effectively and efficiently, and to provide outstanding customer support via telephone, electronically, and in person is essential
• Strong knowledge of various software applications, including Windows OS, Mac OS, and Microsoft Office Suite
• Bachelor’s degree in Computing, Information Sciences, or similar field, or an equivalent combination of education, training, and experience is preferred.

Pulled from the full job description

• Health insurance
• Retirement plan
• Employee discount
• Dental insurance
• Flexible spending account
• Employee assistance program, This is a full-time, classified, non-exempt position in pay band 4. A successful fingerprint-based criminal background investigation is required. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.

Commonwealth of Virginia benefits accompany this position to idclude:

• State health and dental benefits & flexible spending accounts
• Paid leave (which may include sick leave, personal leave, annual leave, etc.), and 13 holidays
• Retirement savings plans (some with limited employer match available (VRS))
• Life & Long-Term care insurance
• Employee Assistance Program
• Employee discounts for various services, including Verizon.
• Educational benefits for most employees
• Cost-effective Fitness Center membership for employees