Cyber Artificial Intelligence Operations Engineer

The DevOps Engineer (Jira Platform Engineer) will serve as the technical owner of a Jira SaaS instance in a government cloud environment, responsible for administering, configuring, and integrating the application within an enterprise technology ecosystem. This position plays a pivotal role in consolidating collaborative planning tools - transitioning from Azure DevOps (on-prem) and GitLab (on-prem) to Jira - while enabling and scaling Agile practices across the organization., * Administer, configure, and optimize Jira SaaS to meet enterprise project management and Agile delivery needs

• Design and maintain custom workflows, issue types, screens, fields, and automation rules aligned with organizational Agile frameworks
• Manage user permissions, group roles, and security schemes to ensure governance and compliance
• Monitor Jira license utilization, user growth, and application usage to ensure efficient use of subscriptions
• Design, implement, and maintain integrations between Jira and enterprise systems such as GitLab, ServiceNow, and Okta using REST APIs, webhooks, middleware, and scripting
• Automate data synchronization across platforms to support end-to-end traceability from planning to release
• Troubleshoot and optimize integration pipelines to ensure performance, security, and scalability
• Lead and support consolidation of collaborative planning tools, transitioning from Azure DevOps (on-prem) and GitLab (on-prem) to Jira Atlassian Government Cloud (AGC) SaaS
• Partner with the Agile Transformation Office to translate Agile practices into effective Jira configurations and usage patterns
• Provide technical guidance and mentoring to Scrum Masters, Product Owners, and teams on best-practice tool utilization
• Support reporting and analytics initiatives, ensuring reliable Agile metrics (velocity, burndown, cycle time)
• Partner with infrastructure and cybersecurity teams to align integrations with enterprise security and compliance standards
• Develop and maintain technical documentation, standards, and best practices
• Collaborate with procurement teams to support license renewal, optimization, and budget decisions

The ideal candidate is both technically proficient and strategically minded, with a strong understanding of Agile methodologies, DevSecOps workflows, and enterprise system integration., * Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent experience)

• 3+ years of hands-on experience administering and/or engineering Jira (self-hosted or SaaS)
• Proven hands-on experience developing custom integrations with enterprise platforms, especially GitLab and ServiceNow
• Proficiency in scripting (Python, PowerShell, or JavaScript) and REST API integration
• Strong understanding of Agile methodologies (Scrum, Kanban, SAFe) and DevSecOps principles
• Experience in enterprise migrations from Azure DevOps or similar tools to Jira
• Familiarity with the Atlassian ecosystem (Confluence, Bitbucket, Atlassian Government Cloud) and marketplace apps (preferred)
• Experience working in a DevSecOps or Platform Engineering environment (preferred)
• Experience with information security and compliance standards including FISMA, SOX, FedRAMP (preferred)
• Federal government experience (preferred)
• Atlassian Certified Professional (ACP-620, ACP-120, or equivalent) preferred

Skills Requirements :

• Jira SaaS administration, configuration & optimization
• Custom workflows, issue types, screens, fields & automation rules
• REST APIs, webhooks, middleware & scripting (Python, PowerShell, JavaScript)
• Enterprise system integrations (GitLab, ServiceNow, Okta)
• Agile methodologies (Scrum, Kanban, SAFe) & DevSecOps principles
• Azure DevOps & GitLab migration to Jira Atlassian Government Cloud (AGC)
• Agile metrics & reporting (velocity, burndown, cycle time)
• User permissions, group roles & security scheme management
• FISMA, SOX & FedRAMP compliance standards
• Atlassian ecosystem (Confluence, Bitbucket, Atlassian Government Cloud)
• License utilization monitoring & subscription management
• Technical documentation & best practices development