SkillBridge - Data Center Technician - Hiring our Heroes Cohort Q3' 2026

Equinix Emerging Talent, Military Program providing service members with transition assistance to the civilian workforce. This is part of the DoD SkillBridge Program, offering transitioning service members hands-on experience in Equinix’s data center operations. Interns will support routine and semi-routine tasks related to customer installations, infrastructure maintenance, and service delivery within the IBX (International Business Exchange) data centers., Ticketing & Troubleshooting

• Manage and resolve customer support requests and service tickets

• Accurately track tasks using the ticketing system

• Troubleshoot network and equipment issues; escalate when necessary

• Collaborate with cross-functional teams to resolve technical challenges

Hardware Installations

• Perform “rack and stack” installations of customer equipment

• Follow detailed installation plans and wiring diagrams

• Install structured cabling (fiber and copper), cable trays, cages, and cabinets

• Identify and report infrastructure capacity or cabling concerns

Testing & Quality Checks

• Conduct layer 1-3 connectivity tests (e.g., network cables, fiber optics)

• Perform quality checks on own and team installations

• Maintain detailed documentation of all work performed

Customer Interaction

• Provide professional, helpful on-site customer support

• Communicate clear timelines and progress updates

• Escort customers and vendors for access and safety compliance

Team & Project Support

• Contribute to team projects and installations

• Coordinate with vendors and internal teams to ensure timely execution

• Support dispatching, inventory checks, and alarm escalations as needed

Learning Objectives

• Deepen technical expertise in data center infrastructure and operations

• Gain experience in structured cabling, network testing, and troubleshooting

• Enhance customer service and communication skills in a technical environment

• Understand project coordination and cross-functional collaboration, Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

• Active-duty military member or Military Spouse approved for SkillBridge or MSCAP participation

• Technical or Non-Technical MOS, NEC, or AFSC

• High school diploma or equivalent

• 2-4 years of experience in technical support, IT, telecom, or data center operations

• Ability to read wiring schematics and installation plans

• Experience with fiber and coaxial terminations preferred

• Strong attention to detail and documentation skills

• Comfortable working in a physical, hands-on environment

Equinix is the world’s digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact.You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you-because when you feel valued, you’re empowered to do your best work., Equinix is the world’s digital infrastructure company, operating over 260 data centersacross the globe. Digital leaders harness Equinix’s trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providingan equitable work environment that is foundational to our core values as a company and is vital to our success.