Technology Support Specialist I - UTS Technology Support

The Technology Support Specialist I delivers customer-centric IT services, including timely break-fix and service request fulfillment, and skillfully represents UTS in all customer service interactions. This role serves as a Tier I support position within the UTS Desktop Support Services team, providing hardware and software support and the technical skills required for troubleshooting, operations, and optimization of digital computing and communications equipment. This position provides in-person, on-site, walk-up, and remote assistance as needed to meet dynamic support requirements.

Core Responsibilities

1. Provides technical support and knowledge in the operation, troubleshooting, support, and general function of faculty, staff, and student computing technologies, both hardware and software.
2. Functions as a tier-one technical support member of the Desktop Support services team, providing in-person support, on-site support, walk-up support, and remote assistance as necessary to meet dynamic support requirements.
3. Provides training and support of software packages to staff, faculty, and management.
4. Provides escalation support, guidance, and training to the Client Experience Services part-time student workers.
5. Creates, reviews, and updates knowledge articles, internal workflow documentation, and end-user instructions to aid in the best use of these technologies.
6. Administers network and Active Directory accounts and permissions.
7. Administers specific UTS-supported applications.
8. Performs other duties as assigned.

• High School Diploma, Vocational Training, or Apprenticeship in a related field.
• One (1) year of related work experience.
• This position requires the ability to maintain the security and integrity of UT San Antonio and its infrastructure.

Knowledge, Skills, and Abilities

• Technical Support
• Customer Service Management
• Issue Resolution
• Troubleshooting
• Systems Administration
• Feedback Management
• Customer Experience Management
• Process Standardization
• Data Management
• Process Automation

Working Conditions

• Office environment. Ability to travel to and from meetings, training sessions, or other business-related events. Workdays, areas, and work hours may vary depending on the department’s needs.

Physical Demands

• Jobs are sedentary if walking and standing are required, only occasionally. Ability to crawl under desks/furniture for inspection of cables and troubleshooting purposes. Exerts up to 10 lbs. of force occasionally.

This position will work both on campus and remotely in Texas. Travel and parking expenses are the employee’s responsibility.

This position is contingent upon a successful background check. Verification of a valid driver’s license and Motor Vehicle Record (MVR) may be completed as applicable. Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.

Salary Range: Up to $43,000/Annualized, commensurate with education, experience, and qualifications.

The University of Texas at San Antonio (UT San Antonio) is a nationally recognized, top-tier public research university that unites the power of higher education, biomedical discovery and healthcare within one visionary institution. As the third-largest research university in Texas and a Carnegie R1-designated institution, UT San Antonio is a model of access and excellence - advancing knowledge, social mobility and public health across South Texas and beyond. UT San Antonio serves approximately 42,000 students in 320 academic programs spanning science, engineering, medicine, health, liberal arts, AI, cybersecurity, business, education and more. With 17,000 faculty and staff, UT San Antonio has also been recognized as a Top Employer in Texas by Forbes Magazine. Learn more online, on UT San Antonio Today or on X, Instagram, Facebook, YouTube or LinkedIn.