Epic Client Systems Administrator - Intermediate

Michigan Medicines Health Information Technology & Services (HITS) Department seeks a System Architect Intermediate to fill an entry level Epic Client Systems Administrator (ECSA) role on our MiChart Application Infrastructure team within the Enterprise Technology Services (ETS) division. The team supports application infrastructure for both project initiatives and operational tasks for the MiChart implementation of Epics Electronic Health Record (EHR) system. You will independently manage fundamental system administration tasks for the Epic electronic health record (EHR) system, with ample access to senior administrators for guidance when advanced insights are required. In this role, you are expected to proactively master the Epic platform, positioning yourself for long-term growth by supporting installations, configurations, and troubleshooting efforts. The ideal candidate is a self-sufficient professional with significant IT experience, ideally someone who has excelled as a System Administrator or has a robust technical background, including direct experience resolving issues with applications, servers, or endpoint devices.

In this position you will analyze, apply, and document best practices and provide production support for the Epic based EHR system to ensure we maintain a reliable, secure, and responsive system. You leverage enterprise technologies, with Epic data and processes as a core component, but you will also need to learn and consider all available products, technologies, and services within the domain.

This position requires the ability to work in a fast-paced and complex environment. Requires excellent people and communication skills, ability to think critically, learn and apply technical skills. A person in this position must be self-driven, able to investigate and learn on own along with being coachable by more senior staff. This position will require occasional evening and weekend work for system maintenance and become part of the team on call rotation.

Responsibilities*

Operational Support of MiChart System

• Manage install/renewal of TLS certificates.
• Troubleshoot and support MiChart printing.
• Troubleshoot and support 3rd party integrations.
• Troubleshoot and support device integration with MiChart for various end user devices, including paper scanners, barcode scanners, eSignature pads and related drivers, scan formats,etc.
• Perform EHR setup and support of printers, workstations, paper scanners, bar code scanners and other peripherals.
• Coordinate packaging requests with broader operational and project initiatives.
• Support end point installs for the EHR client applications.
• Support of MiChart application with the Michigan Medicine?s customized MS Windows CoreImage on desktops, laptops and other form factors.
• Work with the Application Coordinators, technical teams, and Epic vendor to troubleshoot user issues with Epic applications to resolve problems.
• Installing and configuring Epic applications on client systems.
• Performing basic system maintenance, including patching and updates.
• Data entry and validation within the Epic system.
• Review procedure workflows and processes and identify potential issues and recommend corrective action.
• Support and troubleshoot Windows Server OS and interactions with application system support.
• Support/manage NTFS file/share permissions.
• Participate in the Oncall rotation
• Performs other related duties as required.

Develop and apply advanced ECSA Skills

• Work with Senior staff members to learn more about the Epic system, tools and troubleshooting methods in support of the EHR.
• Review and diagnosis error logs associated with High Availability, Load Balancing, and Epic services.
• Advanced application-to-service troubleshooting and support.
• Understanding technical underpinnings provided by the department to deliver our services, including Window proxy services, Authentication & access, network load balancers, firewall rules, etc.
• Understanding and support of departmental and team strategies, processes, and procedures, including Change Control, Continuity & Resiliency, Cybersecurity, Cloud technologies, etc.

Documentation

• Write up internal support documents as well as knowledge base articles for other support staff and/or end users.
• Perform any other work tasks as assigned by manager., Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

• Bachelor’s Degree in Computer Science or a related field or an equivalent combination of education and professional experience.
• 5+ years demonstrated progressive technical experience supporting infrastructure and/or IT services in an enterprise setting.
• Ability to gain Epic Client Systems Administrator Certifications within 12-18 months and maintain required certifications.

Desired Qualifications*

• Familiarity/experience with Epic EHR or other enterprise level health care application.
• Experience utilizing and/or supporting the following
• Windows PowerShell, Python, or other scripting languages
• IIS, HTML, ASP, JavaScript, XML and CSS
• Windows 10 & 11, Windows Servers, Windows Registry
• Knowledge of cloud and virtualization technologies and concepts
• Installation of external vendor application packages
• An understanding of workstation management tools, software distribution, and networking concepts
• 3-5+ years [JJ2.1][MF2.2]experience with Windows or Linux Administration.
• Excellent interpersonal, written, and oral communication, organizational and customer-service skills with the ability to interact effectively with employees at multiple levels within the organization.
• Basic understanding of network infrastructure and system administration principles.
• Strong problem-solving and analytical skills.
• Ability to learn new software quickly.
• Experience and/or willingness to learn cloud technologies like Azure.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the .

We offer a benefits package that includes comprehensive training and career development opportunities, generous retirement savings plans, ample paid time off, and a wealth of family care support: .