Engineering Design Associate

The Engineering Design Assistant will provide work management system, Design Tool data entry and general support to Designers as part of engineering and construction planning process. Candidates are expected to have strong computer systems knowledge and have the ability to work with independence in the E&CP tools.

This position does not progress into the engineering technologist hierarchy.

This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service., Perform outage auditing activities, data review, and general support to ensure accurate outage records and effective queue/workload management

• Reviews outage data for the electrical distribution system, recognizes inaccuracies, and makes necessary adjustments so outages are recorded as accurately as possible.
• Uses outage auditing tools and related systems to research and validate outage information, including cause code, time off, time restored, and equipment involved.
• Ensures accuracy and consistency of outage records, recognizing that recorded data supports customer outage history, device outage history, and company performance indices.
• Maintains timely turnaround of assigned auditing work, manages workload expectations, and corrects outage records in the appropriate systems, including related outages when needed.
• Seeks assistance when needed and works overtime as required to meet business needs.

Communicates and coordinates with internal stakeholders and other support groups

• Engages and collaborates with internal stakeholders, including Field Operations personnel, Consumer Affairs, Engineering, Reliability Techs, and the Distribution Control Center.
• Talks and writes in a professional and respectful manner, using language that demonstrates competence and professionalism.
• Takes appropriate actions based on emails and chat messages and actively listens during meetings and calls.
• Reports status details and coordinates with responsible parties as needed to support accurate and timely outage auditing.

Uses required applications, systems, and tools to support outage auditing work

• Uses multiple computer-based, electronic systems and applications to investigate and research outage data in order to improve the accuracy of outage records.
• Uses all required applications, systems, tools, and available information to make sound decisions when auditing for accuracy.
• Reads all relevant outage remarks, customer comments, and available supporting information prior to taking action.

Engagement, safety, professionalism, and other expectations

• Complies with applicable safety, health, and environmental policies and takes action to identify and mitigate workplace hazards.
• Supports Human Performance expectations through use of appropriate human performance tools during the audit process.
• Adheres to Conduct of Operations expectations and demonstrates accountability for work accuracy and workload.
• May occasionally spend time in a field environment or attend meetings at different work locations; occasional overtime may be needed to meet business needs.
• Wears required PPE for time spent in a field environment, including work shoes with substantial uppers, full-foot coverage, ankle support, and slip-resistant soles.

• Associate’s degree
• In lieu of Associate’s degree, High School/GED AND two (2) or more years related work experience

Additional Preferred Qualifications

• Demonstrates excellent customer skills
• Possesses effective written and verbal communication and interpersonal skills
• Collaborates effectively in a team environment
• Demonstrates proficiency in Microsoft Office Suite
• Exhibits flexibility and dependability during storm events and regular work
• Effectively manages stressful situations
• Demonstrated proficiency in computer-based work management systems
• Knowledgeable of power, quality, reliability, and integrity processes, work management systems, and related computer applications
• Experience using computer-based drawing tools
• One to three years of providing customer service support

• Hybrid - Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable commute to the designated Duke Energy facility.

Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you’ll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.