PC Analyst, 4621

DISTINGUISHING FEATURES OF WORK: PC Analysts are assigned to courts, agencies, and administrative offices throughout the Unified Court System, where, under supervision of local court, agency, and administrative personnel, they train employees in the use of PC software and hardware, and assist in the analysis, design development, and enhancement of particular PC data processing systems in accordance with Unified Court System standards, policies, and procedures. PC Analysts resolve problems with the implementation and operation of computer equipment, software, and printers. PC Analysts may work under the supervision of Senior or Principal PC Analysts, and perform other related duties.

ASSIGNMENT: This position is located in St. Lawrence County. Duties include but are not limited to: providing help desk support and troubleshooting; monitoring and maintaining the daily operation of computer systems and networks; assisting in the delivery, acceptance, and installation of hardware and software; and training employees in the use of PC software and hardware. Travel is required throughout the district.

GENERAL INFORMATION: The above statements are intended to describe the general nature and level of work being performed

by persons assigned to this title. They do not include all job duties performed by employees in the title, and every position does not

necessarily require these duties. Although a position is available and situated at a specific location, the appointee may be subject

to reassignment to any position in the same title in this promotion unit dependent upon the needs of the Unified Court System. All

Do you have experience in User training (technical support)?, Do you have a High school diploma or GED?, QUALIFICATIONS: Bachelor’s degree in computer science or related information technology field from an accredited college

or university; or High School Diploma and four (4) years of Information technology/helpdesk related experience; or An equivalent combination of education and experience.