Infrastructure Engineer

This role is responsible for managing and supporting enterprise desktop environments and Microsoft 365 infrastructure. The position focuses on design, implementation, administration, and ongoing support of end-user systems and cloud-based productivity tools. The ideal candidate is technically strong, detail-oriented, and capable of handling multiple priorities in a fast-paced, deadline-driven environment. Some after-hours work may be required to perform upgrades and maintenance with minimal disruption to business operations. Responsibilities

• Design, configure, and maintain desktop systems and Microsoft 365 services using industry best practices
• Provide hands-on administration, support, and troubleshooting for endpoint devices and O365 applications
• Manage system updates, enhancements, and changes following structured IT change management processes
• Support day-to-day endpoint functionality, including resolving hardware and software issues for end users
• Collaborate with internal teams and external partners on infrastructure-related initiatives
• Communicate technical concepts effectively to non-technical stakeholders
• Perform advanced troubleshooting and root cause analysis for complex issues
• Organize and analyze data to support technical decision-making
• Manage multiple projects and prioritize tasks in a deadline-driven environment
• Maintain and support IT equipment inventory and lifecycle processes

Do you have experience in Productivity software support?, Do you have a Bachelor’s degree?, * Bachelor’s degree in Information Systems, Computer Science, or equivalent experience

• 6+ years of experience in desktop systems and Microsoft 365 administration
• Strong understanding of IT infrastructure, systems, and business processes
• Experience working in Agile or Kanban environments
• Excellent problem-solving, analytical, and documentation skills
• Ability to present technical findings and recommendations clearly
• Strong written and verbal communication skills
• Proficiency with Microsoft Office applications

Technical Expertise

• Advanced administration of Windows 10/11 endpoints, including provisioning with Microsoft Intune
• Support for mobile devices, including corporate smartphones
• Installation, configuration, and troubleshooting of endpoint hardware and peripherals
• Administration of Microsoft 365 services (Exchange Online, Teams, SharePoint)
• Management of hybrid Active Directory environments, including cloud and on-prem systems
• Familiarity with DNS, DHCP, and Windows Server environments (2012-2022)
• Experience with VPN software, antivirus tools, and endpoint security
• Exposure to enterprise hardware and networking technologies (servers, wireless access points, network infrastructure)
• Working knowledge of storage systems and networked devices

Soft Skills

• Strong attention to detail and accuracy
• Effective time management and organization
• Ability to adapt to diverse working styles and collaborate across teams
• Goal-oriented mindset with strong follow-through
• Professional communication across multiple channels (phone, email, in-person