Infrastructure SME (Intune, SCCM, Autopilot)

We are seeking an experienced Infrastructure Subject Matter Expert (SME) with expertise in Intune, SCCM, and Autopilot to join our team in Northborough, MA. The ideal candidate will play a key role in modern endpoint management, device engineering, and implementing innovative solutions within our organization., * Focus on Modern Endpoint Management, Intune, SCCM, Autopilot, Windows OS, Group Policy, and SCCM Co-management.

• Implement new initiatives within the Device and Data organization.
• Collaborate with architecture, engineering, and product teams to deliver top-notch end-to-end product experiences.
• Provide insights into market trends and emerging technologies.
• Troubleshoot complex software and hardware issues as the final escalation point.
• Develop vendor relationships and work closely with business and technology leaders.
• Document solutions, standard operating procedures, and endpoint configuration standards.
• Manage hardware testing and selection across various business areas.
• Present recommendations to management and communicate technical issues effectively.
• Collaborate with IT Communications and Business Enablement teams to market products.
• Assist in transitioning products to operations following infrastructure best practices.

• Minimum 10 years of experience in End User Technologies.
• Experience with Active Directory, Azure AD, Group Policy, SCCM, Office 365, VMWare, and encryption methods.
• Proficiency in Autopilot and zero-touch deployments.
• Scripting experience with PowerShell.
• Agile environment experience.
• Strong knowledge of Intune, WaaS, and SCCM Co-management.
• 3 years of macOS/iOS deployment management.
• Understanding of MDM solutions like Airwatch, MobileIron, JAMF.
• Bachelor’’s degree in a technical discipline or equivalent experience.

Preferred Skills:

• Successful migration experience from Windows 10 to Windows 11.
• Ability to think strategically and creatively.
• Excellent interpersonal and communication skills.
• Time management and prioritization skills.
• Leadership experience in cross-functional teams.