Chief Digital and Information Officer - Insolvency Service - SCS1

Birmingham, Cardiff, Croydon, Edinburgh, Exeter, Ipswich, Leeds, Manchester, Newcastle-upon-Tyne, Nottingham, Stratford. The role is available from any of our regional centres with regular travel to London, Manchester, Birmingham required. About the job Job summary

This is a pivotal leadership role at the heart of a major public service transformation.

The Insolvency Service is modernising how it supports citizens in financial distress, tackles economic wrongdoing, and delivers high-volume statutory services. Digital, data and technology are critical to this ambition.

As Chief Digital and Information Officer, you will lead a step-change in how we design, deliver and operate services-moving from legacy, fragmented systems toward resilient, user-centred, data-driven platforms that improve outcomes for citizens and enable economic growth.

You will operate as a core member of the Executive Leadership Team, shaping organisational strategy and acting as the principal advisor to the Chief Executive and Board on digital, technology, cyber and data., * Define and deliver a multi-year digital and technology strategy that modernises critical services and reduces reliance on legacy systems

• Drive adoption of product-based delivery models and modern engineering practices
• Identify and scale the use of data, automation and AI to improve efficiency, fraud detection and service quality

1. Delivering Excellent, Reliable Services * Ensure high availability, resilience and performance across critical national services supporting 80,000 users annually * Improve end-to-end service journeys using user-centred design and measurable performance outcomes * Stabilise and progressively modernise a complex live estate

2. Building a High-Performing DDaT Function * Lead and develop a multidisciplinary workforce, building deep capability across architecture, engineering, cyber and data * Strengthen internal capability while optimising the use of strategic suppliers * Create a culture of accountability, innovation and continuous improvement

3. Strengthening Cyber and Risk Posture + Lead the organisation’s cyber resilience strategy, embedding secure-by-design principles + Ensure robust management of information risk, regulatory compliance and data governance + Build a security-aware culture across the organisation
4. Driving Value and Commercial Impact + Oversee significant investment in digital and technology, ensuring clear prioritisation and measurable value + Improve commercial outcomes across a complex supplier ecosystem, including SIAM arrangements + Deliver efficiencies while enabling transformation
5. Influencing at the Highest Levels

• Act as a trusted advisor to the Chief Executive, Board and Ministers
• Build strong partnerships across government, including DBT and central digital and security functions

• Communicate complex technology and risk issues clearly to drive effective decision-making What Success Looks Like (First 18-24 Months)

• Measurable improvement in reliability and performance of critical services, more transparency in reporting and dashboarding
• Clear, funded roadmap to reduce remaining legacy systems and technical debt (in 12 months)
• Increased digital adoption and improved user satisfaction
• Stronger cyber maturity and reduced organisational risk exposure
• Improved supplier performance and demonstrable value for money
• A more engaged, capable and stable DDaT workforce Person specification We are looking for a senior leader who combines strategic vision with delivery credibility. You will bring

• Excellent leadership skills, with proven success of building high-performing, cross functional teams, where emphasis is placed on creating value
• A strong track record of leading large-scale digital and technology transformation, ideally in complex, regulated or service-intensive environments
• Experience running and modernising critical live services at scale
• Ability to balance short-term operational stability with long-term transformation
• Deep understanding of modern architectures, cloud, data platforms and emerging technologies (including AI)
• Proven ability to lead through others, influence at Board level, and operate in complex stakeholder environments
• Strong commercial and financial acumen, including managing significant budgets and supplier ecosystems

This is an opportunity to:

• Lead meaningful, national-impact services that directly affect people in vulnerable situations
• Shape and deliver a major transformation agenda with Board-level visibility
• Build and lead a modern, high-performing DDaT organisation
• Influence how digital government services evolve in a critical economic domain