Desktop & Site Support Engineer

including the UK, and was included in Forbes’ 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global’s Global Best Employers Program.We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and, ability

to prioritise your workload, are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end usersSoftware deployment and updates for all devices used in the estateMaintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queriesSupport and triage of major incident impacting business productivity and ability to maintain client KPIsGather and submit evidence in relation to quarterly and annual security policies, and external auditsIdentifying business risks and ensuring adherence to internal and external security requirementsClose attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements.Ability to maintain a high degree of customer service for all support queries.Proven track record of close attention to Service Level Agreements (SLA’s) and setting a clear expectation to the customer.Proactive approach, ability to prioritise and manage own workload.Ability to solve complex problems & participate in continuous improvement.Excellent oral and written communication skills.Keen attention to detail.Ability to relate to others in a positive manner. Strong team focus.Experience with MS Office Packages Skills and Experience (advantageous)Experience and/or Qualifications in an IT fieldExperience with Windows 10 & 11Experience working with VDI solutionsExperience with Cisco Networking desirable.Experience with MECM for software deployment, OS build and patch managementExperience of managing and implementing Group Policy in an enterprise environment.Experience with Anti Virus software and managing cyber security threatsExperience working with O365 products and servicesWorking experience of ITIL and/or ISO270001 processes and procedures.Proactive approach, ability to prioritise and manage own workloadAbility to solve complex problems & participate in continuous improvement.