Microsoft 365 Specialist

A varied role combining Microsoft 365 expertise, IT support, user training and digital adoption.

We are recruiting on behalf of a well-established and growing professional services organisation for a Microsoft 365 Specialist to join their collaborative IT team.

This is an excellent opportunity for someone with strong Microsoft 365 knowledge who enjoys combining technical support with training, user engagement and digital transformation projects.

This is not a traditional helpdesk role. We’re looking for someone who is keen to further develop their Microsoft 365 expertise and become a key point of contact within the business, helping colleagues maximise the use of modern workplace technologies whilst delivering an outstanding user experience.

You’ll play a key role in supporting users across multiple office locations, embedding new ways of working and helping drive digital adoption throughout the business. The Role

• Develop into the organisation’s go-to specialist for Microsoft 365 and modern workplace technologies.
• Support users with technical queries relating to Microsoft 365 applications and assist the wider IT Service Desk team with escalated tickets.
• Deliver inductions for new starters and provide ongoing support to colleagues.
• Provide training and guidance to colleagues on OneDrive and Microsoft Copilot.
• Help modernise and improve users’ understanding of Microsoft technologies.
• Support the rollout, installation and configuration of new equipment across the business.
• Carry out daily system checks and proactive maintenance activities.
• Visit other East Midlands offices on an occasional basis to provide on-site support.
• Work closely with colleagues to continually improve processes and ways of working., * Opportunity to become the Microsoft 365 specialist within the business.
• Exposure to digital transformation initiatives and Microsoft Copilot.
• Collaborative and supportive team environment.
• Opportunity to make a visible impact across the wider business.
• Immediate interviews available

We’re looking for someone who is both technically capable and people-focused.

You’ll have:

• Strong Microsoft 365 knowledge.
• Experience working with OneDrive and Exchange Online.
• Good understanding of Azure.
• Knowledge or exposure to Microsoft Copilot.
• Experience supporting end users within a business environment.
• Excellent communication and interpersonal skills.
• A proactive and solutions-focused approach.
• The confidence to train and support colleagues at all levels.
• A genuine passion for helping people adopt new technologies.