Cloud Engineer

The City of Phoenix is seeking a Cloud Support Engineer - Apple JAMF Administrator to manage and support enterprise Apple devices in a cloud-managed environment. The selected candidate will administer JAMF Pro, manage the complete Apple device lifecycle, integrate Apple platforms with enterprise identity and security solutions, and ensure secure, compliant, and efficient endpoint management across macOS and iOS environments., * Administer and support enterprise Apple devices using JAMF Pro.

• Manage the complete lifecycle of macOS and iOS devices, including enrollment, deployment, configuration, patching, compliance, and retirement.
• Integrate JAMF Pro with Apple Business Manager, Microsoft Intune, Entra ID (Azure AD), and other enterprise identity platforms.
• Develop and maintain configuration profiles, policies, applications, and automation scripts.
• Perform patch management and ensure endpoint security compliance.
• Troubleshoot Apple device, application, and MDM-related issues.
• Implement secure authentication using SSO and Conditional Access.
• Collaborate with infrastructure, cloud, and security teams to improve endpoint management and user experience.
• Maintain documentation and support enterprise device management initiatives.

Primary Skills JAMF Pro, Apple Business Manager (ABM), macOS, iOS, iPadOS, Mobile Device Management (MDM), Apple Device Administration, Microsoft Intune, Microsoft Entra ID (Azure AD), Microsoft 365, Endpoint Management, Systems Administration, Patch Management, Device Lifecycle Management, Endpoint Security, Single Sign-On (SSO), Conditional Access, Bash, Shell Scripting, Python, Cloud Support, Systems Integration, Automation, Networking, Technical Support.

• 3+ years of Apple Device Administration experience
• JAMF Pro Administration
• Apple Business Manager (ABM)
• Mobile Device Management (MDM)
• macOS Administration
• iOS/iPadOS Administration
• Endpoint Management / Systems Administration
• Basic Networking Knowledge

Preferred Skills

• Microsoft Intune
• Microsoft Entra ID (Azure AD)
• Microsoft 365
• Single Sign-On (SSO)
• Conditional Access
• Bash / Shell / Python Scripting
• Patch Management
• Device Lifecycle Management
• Endpoint Security
• Automation & Systems Integration