IT Technician

We are seeking a detail-oriented and organized IT Technician to support employee onboarding, equipment deployment, and IT procurement operations. This entry-level role is ideal for someone who enjoys working behind the scenes to ensure employees have the technology and access they need to be successful from day one.

The IT Technician will assist with preparing and deploying computers, managing inventory, coordinating hardware purchases, and providing basic technical support to staff. This position works closely with Human Resources, Operations, and the IT team to maintain efficient onboarding and equipment management processes.

Responsibilities

• Prepare and configure laptops and peripherals for new hires
• Create user accounts
• Track and maintain inventory of IT equipment and accessories
• Assist with ordering, receiving, and organizing IT hardware and software
• Work with vendors and suppliers to support procurement activities
• Maintain accurate asset records and documentation
• Provide basic troubleshooting and technical support for employees
• Assist with workstation setups, office moves, and equipment replacements
• Ensure devices are updated, secured, and compliant with company standards
• Respond to helpdesk tickets related to onboarding and equipment replacements

• High school diploma or equivalent required; Associate degree or technical certification preferred
• Strong organizational, critical thinking and time management skills
• Basic understanding of computer hardware and Windows operating systems
• Excellent communication and customer service skills
• Ability to prioritize tasks and manage multiple requests
• Comfortable working with spreadsheets, inventory systems, and documentation
• Previous experience in IT support, inventory management, or administrative support is a plus

Preferred Skills

• Familiarity with Microsoft 365 and Active Directory
• Experience with ticketing or asset management systems
• Basic understanding of procurement workflows

Work Environment

• Full-time, onsite position
• San Diego, CA

Pulled from the full job description

• Pet insurance
• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance
• Paid sick time
• Flexible spending account, The hourly rate for this position is $23-$25 per hour.

Mutual of Omaha Mortgage is an Equal Opportunity Employer, and we encourage diverse, talented, qualified applicants to apply. We offer an extensive compensation package. Benefits include:

• Vacation - Vacation hours accrue on a per pay period basis. Balance maximums are based on years of service.
• Paid Sick Time - 40 hours of paid sick time after 90 days of employment. State sick time requirements will be added as needed.
• 9 Paid Holidays + 1 Cultural Celebration Day (Floating Holiday)
• Multiple PPO Medical Plans, as well as HDHP eligible plan.
• Dental Coverage
• Vision Coverage
• Company Paid Life Insurance
• 401K with a generous employer match
• Additional Benefits including - Optional Life, FSA, Pet Insurance etc.
• Free Legal Services
• Employee Loan Program

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Mutual of Omaha is a Fortune 300 Company. Mutual of Omaha Mortgage is inspired by hometown values and a commitment to being responsible and caring for each other. We exist for the benefit of our customers and employees.