Front End Administrator

The Front-End Administrator is the face of Hyatt Farms Shooting Complex. This position is responsible for creating an exceptional customer experience while ensuring the front office operates efficiently and professionally. The ideal candidate is highly organized, personable, detail-oriented, and capable of balancing customer service with administrative responsibilities in a fast-paced environment.

This role serves as the first point of contact for members, guests, vendors, and event clients while providing administrative support to multiple departments.

Weekend availability is required due to this being the busiest days for the business. Applicants must be available to work Saturdays and Sundays as scheduled. Candidates who are unable to meet this requirement will not be considered for employment.

Primary Responsibilities Customer Experience

• Welcome all guests in a friendly, professional manner.
• Answer and direct incoming phone calls.
• Respond to emails and general customer inquiries when trained to do so.
• Assist with memberships, reservations, and general facility information.
• Ensure every customer receives outstanding service from arrival to departure.

Administrative Support

• Maintain organized office files and records.
• Process daily paperwork and administrative tasks after trained to do so.
• Maintain office supplies and coordinate ordering when needed.

Sales & Reservations

• Assist customers with lodging reservations.
• Schedule classrooms, pavilion rentals, and private events.
• Answer questions regarding pricing, memberships, and facility offerings.

Communication

• Coordinate communication between departments.
• Maintain accurate contact information and customer records.
• Assist in following up with customer inquiries.

Office Organization

• Maintain a clean, professional reception area.
• Keep administrative systems organized.
• Assist with document preparation and filing.
• Support managers with special projects., A successful Front-End Administrator:
• Creates a welcoming first impression for every guest.
• Keeps the front office organized and running smoothly.
• Anticipates customer needs before they become problems.
• Supports management through excellent organization and communication.
• Demonstrates professionalism, accuracy, and efficiency in daily operations.
• Contributes to an enjoyable experience for members, guests, and event clients.

This position is a key support role within the organization. Responsibilities may evolve based on business needs, events, and seasonal operations. Team members should be willing to assist in other areas of the facility as needed to help provide an exceptional guest experience.

• Excellent customer service skills
• Strong written and verbal communication
• Professional appearance and attitude
• Highly organized with strong attention to detail
• Ability to multitask in a fast-paced environment
• Proficient with Microsoft Office (Word, Excel, Outlook)
• Comfortable learning new software systems
• Ability to work independently while supporting a team

Desired Traits

We’re looking for someone who is:

• Friendly and approachable
• Self-motivated
• Reliable and dependable
• Professional under pressure
• Adaptable and willing to help wherever needed
• Detail-oriented
• Positive and team-focused
• Comfortable interacting with a wide variety of customers

Physical Requirements

• Ability to stand and walk throughout the workday
• Ability to lift up to 25 pounds occasionally
• Ability to work both indoors and outdoors as business needs require

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Employee discount
• Dental insurance
• Life insurance, * 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off