Systems Specialist

Under general supervision performs technical work in support of the operations of the Information Technology Department. Reports to the Director of Information Technology., Reviews assigned work orders and execute proper solutions.

Installs, troubleshoots, repairs, and maintains analog telephone equipment and analog telephone lines throughout the City. Deploy VOIP phones and manage call flows in the cloud portal.

Works with and assists installation technicians from outside vendors to ensure all work completed per standards set by the contracts.

Initiates and coordinates telephone, data, fiber, and coax wiring projects throughout City departments.

Installs, troubleshoots, repairs, and maintains the time keeping equipment; instructs all departments on use of the system.

Installs, programs, troubleshoots, repairs, and maintains network hardware and network infrastructure in main campus and outer City departments.

Administers reporting software and tracking system.

Maintains and repairs computers at fire stations and fire headquarters.

Assists authorized fire department personnel in accessing data from portable devices.

Programs cellular telephones to work with the City exchange mail system.

Installs, troubleshoots, repairs, and maintains desktop computers, laptops, wireless network adapter cards, network printers, copy machines, fax machines, scanners, plotters, sign cutters, and any software required for end users to complete their job requirements.

Receives and/or reviews various records and reports such as event logs, security logs, network traffic data, and backup logs.

Prepares and/or processes various records and reports such as specifications for specific projects and work orders for vendors.

Refers to Internet, policy and procedure manuals, computer manuals, codes / laws / regulations, publications and reference texts, etc.

Operates a variety of office equipment, and machinery such as automobile, network testing equipment, switches, computers, copy machine, fax machine, etc.

Uses a variety of tools such as network tool kit, line tracers, laptop with diagnostic software, drills, etc.; a variety of supplies such as network supplies, general office supplies, etc.; and a variety of computer software such as Microsoft Outlook, Office 365, Internet Explorer, DameWare, Microsoft Excel, Packet Sniffers, etc.

Interacts and communicates with various groups and individuals including Director, City department personnel, administration, consultants, vendors, and the general public.

ADDITIONAL JOB FUNCTIONS

Backs up other personnel in the department when they are absent.

Performs related duties as required.

Do you have a valid Driver’s License license?, Do you have experience in Equipment troubleshooting?, Do you have a High school diploma or GED?, Requires a high school diploma or equivalent supplemented by three years experience in desktop repair, user support, and troubleshooting. Must have a valid Louisiana driver’s license.

Pulled from the full job description

• AD&D insurance
• Health insurance
• Vision insurance
• Dental insurance
• Life insurance
• Employee assistance program
• Disability insurance