AI Project - QA Automation Engineer

• Execute standard QA testing cycles including Functional, Regression, and Synthetic testing.

• Validate AI-driven customer interactions across chat, voice, and email channels.

• Perform integration testing with backend systems (APIs, case management, data services).

• Test agent handoff and escalation workflows to ensure seamless transitions.

• Ensure consistency of customer experience across multiple communication channels.

• Conduct User Experience (UX) testing for clarity, usability, and interaction quality.

• Perform Data Quality testing to validate accuracy and completeness of data used by AI systems.

• Develop and maintain QA automation frameworks and test suites.

• Design and implement AI-driven test suites to validate model accuracy, response quality, consistency, and overall system behavior.

• Build and maintain API test automation.

• Develop conversation simulation tests for AI interaction validation.

• Maintain and enhance regression automation suites.

We are seeking highly skilled QA Engineer 3-5 years experience with expertise in AI-driven systems to support the AI initiative. The role involves validating AI-powered customer interactions and ensuring high-quality, scalable, and reliable system behavior across multiple channels., * Strong experience in QA methodologies and automation frameworks.

• Hands-on experience testing AI/LLM-based applications.

• Experience with API testing and automation tools (e.g., pytest, Postman, REST frameworks).

• Understanding of multi-channel communication systems (chat, voice, email).

• Experience with CI/CD tools and pipeline integration.

• Strong analytical and problem-solving skills.